Clear All

Filters

Publication Date

Encouraging the Heart

Encouraging the Heart

Encouraging the Heart

A Leader's Guide to Rewarding and Recognizing Others

by James Kouzes & Barry Posner

Encouraging the Heart is about the principles and practices that support the basic human need to be appreciated for who we are and what we do. It is not about glad-handing, back-slapping, gold stars and pay-offs. It's about the importance of linking rewards and appreciation to standards of excellence. Encouraging the Heart has its origins in Jim Kouzes's and Barry Posner's research on the practices of individuals functioning at their personal best as leaders. They have consistently found that when getting extraordinary things done, leaders follow five practices. One of the five practices is encouraging the heart.

What You'll Learn

In this summary of Encouraging the Heart, you will learn:

  • Encouraging the heart requires a set of recognizable, learnable and repeatable actions that leaders can take to reinforce the standards of the enterprise.
  • One way to show that you care is to pay attention to people, to what they're doing and how they're feeling.
  • Learning to understand and see things from another's perspective is absolutely crucial to building trusting relations and to career success.
  • Personalizing is about knowing someone so well that you know what's appropriate individually or culturally.
  • Stories are better able to accomplish the objectives of motivation and mobilization than are bullet points on an overhead.
Options Qty
 

Matching Products

Image of Credibility
Image of Credibility

Credibility

By James Kouzes, Barry Z. Posner

View Details

Image of The Truth About Leadership
Image of The Truth About Leadership

The Truth About Leadership

By Barry Z. Posner, James Kouzes

View Details

Image of The Leadership Challenge
Image of The Leadership Challenge

The Leadership Challenge

By Barry Z. Posner, James Kouzes

View Details

Image of A Leader's Legacy
Image of A Leader's Legacy

A Leader's Legacy

By James Kouzes, Barry Z. Posner

View Details