Driving Change Summary | Mike Brewster & Frederick Dalzell

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Driving Change

The UPS Approach to Business

by Mike Brewster & Frederick Dalzell

We see them everywhere –– those brown trucks delivering their share of 14 million parcels handled daily. To most people, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate.

What You'll Learn

How UPS uses culture as a competitive advantage.
Why constructive dissatisfaction is encouraged at UPS.
The way UPS changed its business from retail package delivery to wholesale carrier.
About the technology challenges the global carrier has had to face.
Why UPS?s employee ownership philosophy keeps morale high and turnover low.

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Driving Change

by Mike Brewster & Frederick Dalzell

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