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  • Image of The Airbnb Way
    Image of The Airbnb Way

    5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    by Joseph Michelli

    Joseph A. Michelli describes how innovative leaders have managed to build a unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

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  • Image of The Spirit of Hospitality
    Image of The Spirit of Hospitality

    How to Add the Missing Ingredients Your Business Needs

    by Larry Stuart

    In The Spirit of Hospitality, hospitality expert Larry Stuart provides the knowledge of what works when it comes to delivering memorable guest service, without living in the past.

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  • Image of Unlearn
    Image of Unlearn

    Let Go of Past Success to Achieve Extraordinary Results

    by Barry O'Reilly

    Good leaders know when they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future.

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  • Image of The Expertise Economy
    Image of The Expertise Economy

    How the Smartest Companies Use Learning to Engage, Compete and Succeed

    by David Blake, Kelly Palmer

    The Expertise Economy shows how the most forward-thinking companies, big and small, are transforming their employees into experts and ultimately creating their biggest competitive advantage

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  • Image of Costovation
    Image of Costovation

    Innovation That Gives Your Customers Exactly What They Want - and Nothing More

    by Stephen Wunker, Jennifer Luo Law

    Costovation solves the dilemma of how to spend less and innovate more. The book's revolutionary approach broadens the definition of innovation beyond products to the business model itself.

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  • Image of Building a StoryBrand
    Image of Building a StoryBrand

    Clarify Your Message So Customers Will Listen

    by Donald Miller

    In Building a StoryBrand, best-selling author Donald Miller shows companies how to dramatically improve how they connect with customers and grow their businesses.

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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Learning Leadership
    Image of Learning Leadership

    The Five Fundamentals of Becoming an Exemplary Leader

    by Barry Z. Posner, James Kouzes

    Leadership is a set of abilities and like any other skill set it can be learned and improved. Becoming an exemplary leader isn't easy. It takes self-belief, aspiration, grit, support and deliberate practice. But with solid determination and supportive guidance, everyone can learn to become better leaders than they are today.

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  • Image of Competing Against Luck
    Image of Competing Against Luck

    The Story of Innovation and Customer Choice

    by Karen Dillon, David S. Duncan, Taddy Hall, Clayton M. Christensen

    Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.

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