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  • Image of The Seven Pillars of Customer Success
    Image of The Seven Pillars of Customer Success

    A Proven Framework to Drive Impactful Client Outcomes for Your Company

    by Wayne McCulloch

    The Seven Pillars of Customer Success is a framework designed to show you how to create and execute an impactful customer success organization, regardless of company maturity or industry.

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  • Image of The Airbnb Way
    Image of The Airbnb Way

    5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    by Joseph Michelli

    Joseph A. Michelli describes how innovative leaders have managed to build a unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

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  • Image of The Spirit of Hospitality
    Image of The Spirit of Hospitality

    How to Add the Missing Ingredients Your Business Needs

    by Larry Stuart

    In The Spirit of Hospitality, hospitality expert Larry Stuart provides the knowledge of what works when it comes to delivering memorable guest service, without living in the past.

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  • Image of Leading Loyalty
    Image of Leading Loyalty

    Cracking the Code to Customer Devotion

    by Sandy Rogers, Leena Rinne, Shawn Moon

    Leading Loyalty helps you infuse the principles of empathy, responsibility, and generosity into every employee and customer interaction

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  • Image of How To Win Friends and Influence People
    Image of How To Win Friends and Influence People

    by Dale Carnegie

    THE classic on achieving success through the greater use of our abilities. The 30 principles outlined in this book will change your personal and business life. One of the best known motivational books in history — since it was released in 1936, How to Win Friends and Influence People has sold more than 15 million copies. Carnegie's first book is timeless and appeals equally to business audiences, self-help audiences, and general readers alike.

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  • Image of The Cultural Intelligence Difference
    Image of The Cultural Intelligence Difference

    Master the One Skill You Can’t Do Without in Today’s Global Economy

    by David Livermore

    The Cultural Intelligence Difference is a one-stop guide to both assessing your current CQ and boosting your scores.

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  • Image of Building a StoryBrand
    Image of Building a StoryBrand

    Clarify Your Message So Customers Will Listen

    by Donald Miller

    In Building a StoryBrand, best-selling author Donald Miller shows companies how to dramatically improve how they connect with customers and grow their businesses.

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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Irrational Loyalty
    Image of Irrational Loyalty

    Building a Brand That Thrives in Turbulent Times

    by Deb Gabor

    Deb Gabor shows CEOs, VPs, and marketing and branding professionals how to build a brand with customers that are so dedicated that their loyalty is irrational.

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