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  • Image of The Coaching Manager
    Image of The Coaching Manager

    Developing Top Talent in Business

    by Joseph R. Weintraub, James M. Hunt

    When managers communicate a genuine interest in helping rather than evaluating their employees, they create opportunities for everyone to learn. Managers who try to help employees learn and become more productive in the process. In The Coaching Manager, James Hunt and Joseph Weintraub introduce an easy-to-implement developmental coaching model based on their extensive work with thousands of managers, executives and MBA students. The goal is for managers to help employees learn to be mor

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  • Image of Exceeding Customer Expectations
    Image of Exceeding Customer Expectations

    What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

    by Kirk Kazanjian

    While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.

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  • Image of Outside Innovation
    Image of Outside Innovation

    How Your Customers Will Co-Design Your Company's Future

    by Patricia B. Seybold

    Innovation is what keeps companies at the top of their fields, and Seybold shows that the best way for companies to do this is to involve passionate customers in every aspect of their product and service design.

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  • Image of Words that Work
    Image of Words that Work

    It's Not What You Say, It's What People Hear

    by Dr. Frank I. Luntz

    To effectively obtain the power of communication, you must learn that it’s not always what you say, but how you say it. Luntz offers sound advice on how to tactically use words and phrases to get what you want in life.

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