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  • Image of Exceeding Customer Expectations
    Image of Exceeding Customer Expectations

    What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

    by Kirk Kazanjian

    While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.

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  • Image of Outside Innovation
    Image of Outside Innovation

    How Your Customers Will Co-Design Your Company's Future

    by Patricia B. Seybold

    Innovation is what keeps companies at the top of their fields, and Seybold shows that the best way for companies to do this is to involve passionate customers in every aspect of their product and service design.

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  • Image of Words that Work
    Image of Words that Work

    It's Not What You Say, It's What People Hear

    by Dr. Frank I. Luntz

    To effectively obtain the power of communication, you must learn that it’s not always what you say, but how you say it. Luntz offers sound advice on how to tactically use words and phrases to get what you want in life.

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  • Image of Say It with Power and Confidence
    Image of Say It with Power and Confidence

    by Patrick Collins

    Here is real help for you as a public speaker. First, Collins will help you to build your confidence, so getting up on your feet is no longer a terrifying experience. Next, he will prepare you for many circumstances, such as handling a question-and-answer session, looking your best in a job interview, or presiding at meetings. Result: you'll be confident and look your best, no matter how you're challenged.

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  • Image of Responsible Managers Get Results
    Image of Responsible Managers Get Results

    How the Best Find Solutions - Not Excuses

    by Gerald Faust, Will Phillips, Richard Lyles

    Recognize that you are responsible for something and responsible to somebody. And you are responsible for results, not just tasks and activities. Understand this and you're on your way to getting results.

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