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  • Image of The Number
    Image of The Number

    A Completely Different Way to Think About the Rest of Your Life

    by Lee Eisenberg

    A Soundview Featured Book Review
    Millions of people in the United States are going to fall short of their retirement needs ... and not just in terms of money. It's not a topic many of these people are interested in discussing, as it may cause various levels of distress, even anxiety. However, the aversion to addressing retirement planning now sets up certain - and greater - worries later in life.

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  • Image of Success Built to Last
    Image of Success Built to Last

    Creating a Life That Matters

    by Stewart Emery, Mark Thompson, Jerry Porras

    Imagine discovering what successful people have in common, distilling it into a set of simple practices and using them to transform your company, your career and your life. Authored by three nationally acclaimed thought leaders in organizational development and self-improvement –– including Built to Last co-author Jerry Porras –– Success Built to Last challenges conventional wisdom at every step.

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  • Image of Know-How
    Image of Know-How

    The 8 Skills That Separate People Who Perform from Those Who Don't

    by Ram Charan

    This summary explores what every executive must know to manage today’s environmental challenges. Based on the authors’ years of experience and hundreds of interviews with corporate leaders around the world, the book shows how companies generate lasting value by building environmental thinking into their business strategies.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of The Customer-Centered Enterprise
    Image of The Customer-Centered Enterprise

    How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

    by Harvey Thompson

    If you are going to succeed in business today, you have no choice but to become customer-centered. This summary teaches you exactly what steps you need to take to become customer-centered, and explains what leaders in the field have done to change their focus and vision from an internally driven idea of what the customer wants to an outside-in vision of what the customer wants.

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  • Image of Blown to Bits
    Image of Blown to Bits

    How the New Economics of Information Transforms Strategy

    by Philip Evans, Thomas S. Wurster

    Authors Evans and Wurster maintain that the central tenets of traditional business strategy have been “blown up” by the Internet, eliminating both borders and barriers long taken for granted as part of doing business, as well has hastening the development of standards and common connectivity for many years to come. They focus on several key pieces of what they call the “new economics of information,” including richness and reach, deconstruction, and disintermediation.

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