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  • Image of The Cultural Intelligence Difference
    Image of The Cultural Intelligence Difference

    Master the One Skill You Can’t Do Without in Today’s Global Economy

    by David Livermore

    The Cultural Intelligence Difference is a one-stop guide to both assessing your current CQ and boosting your scores.

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  • Image of The Brave New Service Strategy
    Image of The Brave New Service Strategy

    Aligning Customer Relationships, Market Strategies and Business Structures

    by Barbara A. Gutek, Theresa Welsh

    Many companies who claim to have “relationships” with their customers mistake collecting data about customers with actually knowing them. The authors explain how to differentiate between true relationship businesses and what they call “encounter” businesses. They then show how many of the best companies reject “pseudo-relationships” in favor of enhanced encounters.

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