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  • Image of Leadershift
    Image of Leadershift

    The 11 Essential Changes Every Leader Must Embrace

    by John C. Maxwell

    John C. Maxwell helps leaders gain the ability and willingness to make leadership changes that will positively enhance their organizational and per¬sonal growth.

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  • Image of The Spirit of Hospitality
    Image of The Spirit of Hospitality

    How to Add the Missing Ingredients Your Business Needs

    by Larry Stuart

    In The Spirit of Hospitality, hospitality expert Larry Stuart provides the knowledge of what works when it comes to delivering memorable guest service, without living in the past.

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  • Image of First, Fast, Fearless
    Image of First, Fast, Fearless

    How to Lead Like a Navy SEAL

    by Brian Hiner

    Brian "Iron Ed" Hiner tells what it’s like to be a SEAL and what shapes the intense sense of sacrifice, teamwork and mutual commitment they share. From his own 20-year career as a Navy SEAL and his hands-on experience of commanding hundreds of strategic combat missions and operations in Iraq, Afghanistan and across the globe, Hiner extracts business leadership lessons that can help leaders isolate what’s most important, especially in stressful times.

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  • Image of Buyology
    Image of Buyology

    Truth and Lies about Why We Buy

    by Martin Lindstrom

    How much do we know about what we buy? What truly influences our decisions in today’s message-cluttered world? In Buyology, Martin Lindstrom presents the astonishing findings from his groundbreaking neuromarketing study that peered inside the brains of two thousand volunteers as they encountered various ads, logos, commercials, brands and products. His startling results shatter much of what we have long believed about what seduces our interest and drives us to buy.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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