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  • Image of The Customer Revolution
    Image of The Customer Revolution

    How to Thrive When Customers Are in Control

    by Patricia B. Seybold

    Customers are taking control of industries and reshaping them from the outside in. While some characterize the changes taking place as the New Economy, the Internet economy, or the knowledge economy, Seybold, the bestselling author of the book Customers.com, simply calls it the “customer economy.” To survive in this customer economy, you need to respond to customer demands for changes in the way you design and deliver products and services. Seybold shows you how.

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  • Image of Profit from the Core
    Image of Profit from the Core

    Growth Strategy in an Era of Turbulence

    by Chris Zook

    According to Zook and Allen, most growth strategies fail to deliver value because they wrongly diversify from the core business. Based on a ten-year Bain & Company study of 2,000 companies in a variety of industries, Profit from the Core will teach you how to grow your company by building market power in a well-defined core.

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  • Image of Your Own Worst Enemy
    Image of Your Own Worst Enemy

    How to Overcome Career Self-Sabotage

    by Andrew DuBrin

    This summary is for those who contantly shoot themselves in the foot. Have you conisdered your failures may have roots in your psychological history or in your beliefs? This summary may recharge -- or rescue -- you career.

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  • Image of The Only Thing That Matters
    Image of The Only Thing That Matters

    Bringing the Power of the Customer into the Center of Your Business

    by Karl Albrecht

    A renowned service-quality guru reintroduces you to customers, your most important partners. With Albrecht’s Total Quality Service system in place, everyone can focus on delivering outstanding value.

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  • Image of Reinventing The Factory II
    Image of Reinventing The Factory II

    Managing the World Class Factory

    by Roy Harmon

    Harmon shows how Western factories can equal or surpass the output of the best factories anywhere. Get the latest techniques in fast product design, supplier partnerships, and efficient transportation networks.

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