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  • Image of Leading Loyalty
    Image of Leading Loyalty

    Cracking the Code to Customer Devotion

    by Sandy Rogers, Leena Rinne, Shawn Moon

    Leading Loyalty helps you infuse the principles of empathy, responsibility, and generosity into every employee and customer interaction

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  • Image of The Influence Book
    Image of The Influence Book

    Practical Steps to Become a Strong Influencer

    by Nicole Soames

    An engaging handbook that will teach you how to draw on your influencing skills, inspire others to make a change, create deeper relationships, improve performance, and build personal brands.

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  • Image of How To Win Friends and Influence People
    Image of How To Win Friends and Influence People

    by Dale Carnegie

    THE classic on achieving success through the greater use of our abilities. The 30 principles outlined in this book will change your personal and business life. One of the best known motivational books in history — since it was released in 1936, How to Win Friends and Influence People has sold more than 15 million copies. Carnegie's first book is timeless and appeals equally to business audiences, self-help audiences, and general readers alike.

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  • Image of The Cultural Intelligence Difference
    Image of The Cultural Intelligence Difference

    Master the One Skill You Can’t Do Without in Today’s Global Economy

    by David Livermore

    The Cultural Intelligence Difference is a one-stop guide to both assessing your current CQ and boosting your scores.

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  • Image of Negotiating the Impossible
    Image of Negotiating the Impossible

    How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)

    by Deepak Malhotra

    In Negotiating the Impossible, Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.

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  • Image of B2B Street Fighting
    Image of B2B Street Fighting

    Three Counterpunches to Change the Negotiation Conversation

    by Brian Dietmeyer

    Based on six years of research and 15 years of practical application and consulting on over 20,000 B2B negotiations in nearly 50 countries, B2B Street Fighting will redefine how you think about negotiation. B2B Street Fighting by Brian J. Dietmeyer shows you how to change the negotiation conversation from the price of your products and services to the value of your solutions, and build value for you and your customers in every deal.

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  • Image of Customer Centricity
    Image of Customer Centricity

    Focus on the Right Customers for Strategic Advantage

    by Peter Fader

    Overturning some of our most fundamental beliefs about customer service, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers by focusing on the needs of your most valuable customers.

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  • Image of Extreme Trust
    Image of Extreme Trust

    Honesty as a Competitive Advantage

    by Martha Rogers, Don Peppers

    The authors of Extreme Trust, argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively,

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  • Image of Real Influence
    Image of Real Influence

    Persuade Without Pushing and Gain Without Giving In

    by John Ullmen, Mark Goulston

    In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence — the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes, Real Influence provides a powerful four-step method you can use to: examine your priorities; learn about the key players and what they need; earn their attention and motivate them to hear more...

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