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  • Image of Costovation
    Image of Costovation

    Innovation That Gives Your Customers Exactly What They Want - and Nothing More

    by Stephen Wunker, Jennifer Luo Law

    Costovation solves the dilemma of how to spend less and innovate more. The book's revolutionary approach broadens the definition of innovation beyond products to the business model itself.

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  • Image of Building a StoryBrand
    Image of Building a StoryBrand

    Clarify Your Message So Customers Will Listen

    by Donald Miller

    In Building a StoryBrand, best-selling author Donald Miller shows companies how to dramatically improve how they connect with customers and grow their businesses.

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  • Image of The Wisdom of Oz
    Image of The Wisdom of Oz

    Using Personal Accountability to Succeed in Everything You Do

    by Tom Smith, Roger Connors

    Connors and Smith present the principles of personal accountability that can guide you to own your goals, accept responsibility for your performance, and take control of your success.

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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Competing Against Luck
    Image of Competing Against Luck

    The Story of Innovation and Customer Choice

    by Karen Dillon, David S. Duncan, Taddy Hall, Clayton M. Christensen

    Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.

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  • Image of Accountability
    Image of Accountability

    The Key to Driving a High-Performance Culture

    by Greg Bustin

    Business and leadership consultant Greg Bustin has developed a set of leadership tools that will increase accountability and drive success for any type of organization. He introduces the Seven Pillars of Accountability: character, unity, learning, tracking, urgency, reputation and evolution, and shows how each pillar is a crucial part of effective leadership.

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  • Image of Making Yourself Indispensable
    Image of Making Yourself Indispensable

    The Power of Personal Accountability

    by Mark Samuel

    According to Mark Samuel, who has helped thousands of people around the world get on the path to personal achievement and fulfillment, shows why the key to becoming indispensable is to embrace accountability rather than run from it in everything you do at work and in your personal life. Becoming indispensable doesn’t require a fancy degree, a senior management title or huge income. It’s a mind-set available to anyone.

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  • Image of Fearless Leadership
    Image of Fearless Leadership

    How to Overcome Behavioral Blindspots and Transform Your Organization

    by Loretta Malandro

    Fearless Leadership provides you with the tools to successfully drive change, overcome obstacles, and engage and align people to achieve your business objectives. Dr. Loretta Malandro, leadership guru, has developed a groundbreaking behavior-based approach that is used around the world to create top-performing leaders and high-performance companies. This step-by-step will show you how to properly handle uncertainty and how to hold yourself and your employees accountable.

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  • Image of ENGAGED!
    Image of ENGAGED!

    Outbehave Your Competition to Create Customers for Life

    by Gregg Lederman

    In ENGAGED! Gregg Lederman teaches how to design and implement a sustainable culture and customer experience. Practical and useful tools, including the ENGAGED Index, demonstrate how to communicate expectations for living the brand, measure to establish visibility and accountability, and ultimately create customers for life. Lederman’s message of “Managing the Experience” has already transformed the culture in many leading companies.

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