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  • Image of Raving Fans
    Image of Raving Fans

    A Revolutionary Approach To Customer Service

    by Ken Blanchard, Sheldon Bowles

    A Soundview Featured Book Review
    Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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  • Image of Glow
    Image of Glow

    How You Can Radiate Energy, Innovation, and Success

    by Lynda Gratton

    You know them at first sight: teammates or colleagues, direct reports or bosses who radiate enthusiasm, positive energy and inspiration. Even in difficult circumstances they glow with an attitude that inspires others, fosters a great working experience for everyone and creates empowering relationships. Would you like to learn how to glow? Author Lynda Gratton shows you how. Glow is an invitation to become more energized and innovative at work, and to radiate positive energy that will al

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  • Image of The Momentum Effect
    Image of The Momentum Effect

    How to Ignite Exceptional Growth

    by JC Larreche

    Jean-Claude Larreche presents a systematic approach for the design and execution of momentum strategy. He shows how to create new value through momentum and outlines a framework for building the leadership competencies that will deliver profitable growth. Larreche offers a pathway for harnessing the power of the momentum effect, adaptable for use by any business, in any industry under any market condition.

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  • Image of Leadership and the Sexes
    Image of Leadership and the Sexes

    Using Gender Science to Create Success in Business

    by Michael Gurian, Barbara Annis

    Gender experts Michael Gurian and Barbara Annis explore what the latest scientific studies reveal about male/female brain differences and explain how these impact the ways men and women negotiate, communicate, lead and run meetings. Then they teach how to use this scientific gender intelligence for business success.

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  • Image of The Necessary Revolution
    Image of The Necessary Revolution

    How Individuals and Organizations Are Working Together to Create a Sustainable World

    by Peter Senge, Sara Schley, Nina Kruschwitz, Bryan Smith, Joe Laur

    The Necessary Revolution focuses on sustainability and the challenge for businesses to invest in new solutions to environmental problems and innovative strategies that will generate both short- and long-term profitability while helping to create a better world. The authors tell us that it is business that has the motivation, ability and resources to dramatically change the way we do things.

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  • Image of Healing the Wounds
    Image of Healing the Wounds

    Overcoming the Trauma of Layoffs and Revitalizing Downsized Organizations

    by David M. Noer

    Downsizing continues to strike American business. What about those who are left behind? How can workers restore their energy, productivity and risk taking when their trust and loyalty have been stripped away? How can managers initiate healing and motivate employees burdened with twice their usual workload? In this summary, training expert David M. Noer skillfully brings together the "hard" and "soft" sides of a critical corporate issue to provide practical and profound guidan

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