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  • Image of Divide or Conquer
    Image of Divide or Conquer

    How Great Teams Turn Conflict Into Strength

    by Diana McLain Smith

    In Divide or Conquer, Diana McLain Smith distills almost thirty years of experience studying and advising leaders to offer a new way to think about teams –– not as a bunch of individuals, but as the sum of their relationships.

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  • Image of Drucker on Leadership
    Image of Drucker on Leadership

    New Lessons from the Father of Modern Management

    by William A. Cohen, Ph.D.

    Although Peter Drucker died in 2005, his timeless teachings are studied and practiced by forward-thinking managers worldwide. His lessons and wisdom on the topic of leadership — the central element of management — are in constant demand, yet he wrote little under that actual subject heading. In Drucker on Leadership, management expert and author William A. Cohen, Ph.D., explores Drucker's lost leadership lessons — what they are, why they are important and how to apply

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  • Image of Exceeding Customer Expectations
    Image of Exceeding Customer Expectations

    What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

    by Kirk Kazanjian

    While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.

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  • Image of Outside Innovation
    Image of Outside Innovation

    How Your Customers Will Co-Design Your Company's Future

    by Patricia B. Seybold

    Innovation is what keeps companies at the top of their fields, and Seybold shows that the best way for companies to do this is to involve passionate customers in every aspect of their product and service design.

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  • Image of Words that Work
    Image of Words that Work

    It's Not What You Say, It's What People Hear

    by Dr. Frank I. Luntz

    To effectively obtain the power of communication, you must learn that it’s not always what you say, but how you say it. Luntz offers sound advice on how to tactically use words and phrases to get what you want in life.

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