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  • Image of The Customer-Centered Enterprise
    Image of The Customer-Centered Enterprise

    How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

    by Harvey Thompson

    If you are going to succeed in business today, you have no choice but to become customer-centered. This summary teaches you exactly what steps you need to take to become customer-centered, and explains what leaders in the field have done to change their focus and vision from an internally driven idea of what the customer wants to an outside-in vision of what the customer wants.

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  • Image of Blown to Bits
    Image of Blown to Bits

    How the New Economics of Information Transforms Strategy

    by Philip Evans, Thomas S. Wurster

    Authors Evans and Wurster maintain that the central tenets of traditional business strategy have been “blown up” by the Internet, eliminating both borders and barriers long taken for granted as part of doing business, as well has hastening the development of standards and common connectivity for many years to come. They focus on several key pieces of what they call the “new economics of information,” including richness and reach, deconstruction, and disintermediation.

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  • Image of The Lost Art of the Great Speech
    Image of The Lost Art of the Great Speech

    How to Write One - How to Deliver It

    by Richard Dowis

    An in-depth, how-to guide on organizing, writing, and presenting a distinctive and potent speech. From an award-winning journalist and speech writer.

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  • Image of Partnering Intelligence
    Image of Partnering Intelligence

    Creating Value for Your Business by Building Strong Alliances

    by Stephen M. Dent

    Author Dent shows how to create value for your business by regaining the lost skill of partnering. The key is to develop your ‘partnering intelligence.'

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  • Image of The Innovation Premium
    Image of The Innovation Premium

    How Next Generation Companies Are Achieving Peak Performance and Profitability

    by Tom Sommerlatte, Ronald S. Jonash

    Investors reward and pay a premium for innovation. The authors present a framework for capturing this ‘innovation premium’ based on five areas: strategy, process, innovation resources, organizational structures, and innovative learning cultures.

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