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  • Image of Managing Up
    Image of Managing Up

    How to Move Up, Win at Work and Succeed With Any Type of Boss

    by Mary Abbajay

    Managing Up is a guide to figuring out who you are, who your boss is and finding where you meet.

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  • Image of Radical Candor
    Image of Radical Candor

    Be a Kick-Ass Boss Without Losing Your Humanity

    by Kim Scott

    Great bosses have strong relationships with their employees. Kim Scott identifies three simple principles for building better relationships with employees: make it personal, get (sh)it done, and understand why it matters.

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  • Image of Manager 3.0
    Image of Manager 3.0

    A Millennial’s Guide to Rewriting the Rules of Management

    by Courtney Templin, Brad Karsh

    "Manager 3.0" is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions - while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each.

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  • Image of What Keeps Leaders Up at Night
    Image of What Keeps Leaders Up at Night

    Recognizing and Resolving Your Most Troubling Management Issues

    by Nicole Lipkin

    Nicole Lipkin uses psychological and neuroscience research to show leaders how to recognize and resolve eight of today’s most troubling management issues: miscommunication, stress, change, unhealthy competition, damaging group dynamics, loss of motivation and engagement, elusive success, and typical leadership missteps that cause leaders to go temporarily from good to bad. What Keeps Leaders Up at Night helps leaders gain greater awareness of what causes these recurring problems and...

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  • Image of How to Say Anything to Anyone
    Image of How to Say Anything to Anyone

    A Guide to Building Business Relationships That Really Work

    by Shari Harley

    In How to Say Anything to Anyone, you'll learn how to ask for what you want at work, improve all types of working relationships, reduce the gossip and drama in your office, tell people when you’re frustrated in a way that resonates, take action on your ideas and feelings, and get honest feedback on your performance. Author Shari Harley shares real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, Harley enables you...

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  • Image of Good Boss, Bad Boss
    Image of Good Boss, Bad Boss

    How to Be the Best... and Learn from the Worst

    by Robert I. Sutton

    How a boss wields his or her power over an employee is bound to result in feelings that might include resentment, confusion or possibly comfort. If you are a boss, are you attuned to how your words and actions affect your employees? Good Boss, Bad Boss is for bosses and those who have bosses. It details how to adopt the characteristics of a good boss and survive the flaws of a bad boss. Dr. Sutton uses real-life case studies and behavioral science research to reveal exactly what the...

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  • Image of Overpromise and Overdeliver
    Image of Overpromise and Overdeliver

    How to Design and Deliver Extraordinary Customer Experiences

    by Rick Barrera

    The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In Overpromise and Overdeliver, Rick Barrera shows that today's most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.

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  • Image of Loyalty Myths
    Image of Loyalty Myths

    Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

    by Lerzan Aksoy, Henri Wallard, Terry Vavra, Timothy Keiningham

    Thousands of books and even more articles have been written about customer loyalty and everyone agrees that it is vital. But are they right? In Loyalty Myths, renowned authors from one of the world’s premier business research firms reveal the ugly truth about customer loyalty — almost everything you’ve been told about it is wrong! To set things straight, the authors critique 53 of the most common beliefs about customer loyalty and debunk them fully with hard science and even harder data

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  • Image of Lion Taming
    Image of Lion Taming

    Working Successfully with Leaders, Bosses, and Other Tough Customers

    by Steven Katz

    Lions are the people all around us with power, responsibility, authority and talent — as well as the people who may simply be preoccupied with gaining more power and authority. According to Steven L. Katz, a right-hand executive and senior adviser to leaders and executives across many types of organizations, lions are never tame, and you need strategies to deal with that. In Lion Taming, Katz explains that lion taming is really lion teaming, and helps get you inside the minds of the lea

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