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  • Image of The Character Triangle
    Image of The Character Triangle

    Build Character, Have an Impact, and Inspire Others

    by Lorne Rubis

    The Character Triangle, by Lorne Rubis, examines and defines the three distinct but interdependent values that, if applied in our daily thoughts and actions, are a "playbook" for attaining rewards in any type of work and any situation in life.

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  • Image of Creative Intelligence
    Image of Creative Intelligence

    Harnessing the Power to Create, Connect and Inspire

    by Bruce Nussbaum

    Creative Intelligence illustrates how to connect our creative output with a new type of economic system, Indie Capitalism.

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  • Image of Can't Buy Me Like
    Image of Can't Buy Me Like

    How Authentic Customer Connections Drive Superior Results

    by Bob Garfield, Doug Levy

    Today’s brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where "likes" stand in for transactions and a mass audience is maddeningly elusive. We’ve entered the "Relationship Era," where the only path for businesses seeking long-term success is to create authentic customer relationships. Authors Bob Garfield and Doug Levy show you where these...

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  • Image of No More Pointless Meetings
    Image of No More Pointless Meetings

    Breakthrough Sessions That Will Revolutionize the Way You Work

    by Martin Murphy

    Wasting time in pointless meetings is the one thing that never seems to change. Martin Murphy, however, has helped a "Who's Who" of corporate clients transform time-sapping meetings into breakthrough sessions that are measurably productive. His strategy is not simply to make meetings more palatable; instead, he  reframes the entire concept of collaboration and introduces four "Work Sessions" that replace meetings to get more done, faster than ever before.

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  • Image of Leadership and the Art of Struggle
    Image of Leadership and the Art of Struggle

    How Great Leaders Grow Through Challenge and Adversity

    by Steven Snyder

    For author Steven Snyder, adversity is precisely what unlocks our greatest potential. Using real-life stories drawn from his extensive research studying 151 diverse episodes of leadership struggle, Snyder shows how to navigate intense challenges to achieve personal growth and organizational success. He details strategies for embracing struggle and offers a host of unique tools and hands-on practices to help you implement them. By mastering the art of struggle, you’ll be better equipped...

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  • Image of The Customer Century
    Image of The Customer Century

    Lessons from World Class Companies in Integrated Marketing and Communications

    by Anders Gronstedt Ph.D.

    Author Gronstedt shows how world-class companies better serve customers and stakeholders by integrating marketing and communications along three dimensions: between the company and its customers and stakeholders; across the different managerial levels; and across the different business and geographic units of the company.

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  • Image of The Brave New Service Strategy
    Image of The Brave New Service Strategy

    Aligning Customer Relationships, Market Strategies and Business Structures

    by Barbara A. Gutek, Theresa Welsh

    Many companies who claim to have “relationships” with their customers mistake collecting data about customers with actually knowing them. The authors explain how to differentiate between true relationship businesses and what they call “encounter” businesses. They then show how many of the best companies reject “pseudo-relationships” in favor of enhanced encounters.

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