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  • Image of Exceeding Customer Expectations
    Image of Exceeding Customer Expectations

    What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers

    by Kirk Kazanjian

    While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.

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  • Image of Outside Innovation
    Image of Outside Innovation

    How Your Customers Will Co-Design Your Company's Future

    by Patricia B. Seybold

    Innovation is what keeps companies at the top of their fields, and Seybold shows that the best way for companies to do this is to involve passionate customers in every aspect of their product and service design.

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  • Image of Words that Work
    Image of Words that Work

    It's Not What You Say, It's What People Hear

    by Dr. Frank I. Luntz

    To effectively obtain the power of communication, you must learn that it’s not always what you say, but how you say it. Luntz offers sound advice on how to tactically use words and phrases to get what you want in life.

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  • Image of In the Company of Owners
    Image of In the Company of Owners

    The Truth about Stock Options (and Why Every Employee Should Have Them)

    by Douglas L. Kruse, Aaron Bernstein, Joseph R. Blasi

    Recently, stock options have received a bad reputation as the run-up in thestock market during the 1990s allowed some corporate executives to pursueunethical strategies to pump up their stock and cash in on their options,while employees saw huge potential fortunes disappear overnight. Theproblems were a consequence of abuse of stock options, not the conceptitself. In the Company of Owners shows how and why stock options and therisk of ownership should be given to most of the work force.

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  • Image of Put the Moose on the Table
    Image of Put the Moose on the Table

    Lessons in Leadership from a CEO's Journey through Business and Life

    by Randall Tobias

    Randall Tobias, former CEO of pharmaceutical giant Eli Lilly and Co., knows what it takes to get to the top. In Put the Moose on the Table, Tobias mixes personal anecdotes with his thoughts on effective business and leadership practices, often focusing on the intangible qualities — integrity, dedication and respect for colleagues — that separate the best from the rest. A vice president at AT&T when he took the job at Lilly, Tobias recalls how a major crisis on his first day tested his a

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