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  • Image of What the Customer Wants You to Know
    Image of What the Customer Wants You to Know

    How Everybody Needs to Think Differently About Sales

    by Ram Charan

    More than ever these days, the sales process tends to be a war about price. But there's a better way to think about sales, says best-selling author Ram Charan. Charan defines this new approach to selling as value creation selling (VCS), which he says is radical but nonetheless practical. VCS differentiates you from the competition, paving the way to better pricing, better margins and higher revenue growth built on win-win relationships that deepen over time.

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  • Image of Hot Groups
    Image of Hot Groups

    Seeding Them, Feeding Them, and Using Them to Ignite Your Organization

    by Jean Lipman-Blumen, Harold Leavitt

    Different from teams, focus groups, or committees, hot groups are small, passionate, creative groups of individuals who come together to focus obsessively on a certain task, then flame out never to be seen again once the task is complete. The authors show what hot groups can do for your organization.

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  • Image of Rewards that Drive High Performance
    Image of Rewards that Drive High Performance

    Success Stories from Leading Organizations

    by Thomas Wilson

    Case studies of companies who used compensation and reward systems to achieve their organizational goals -- from putting employees first at Starbucks to building an entrepreneurial spirit at Southwest Airlines.

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  • Image of Saving Big Blue
    Image of Saving Big Blue

    Leadership Lessons and Turnaround Tactics of IBM's Lou Gerstner

    by Robert Slater

    Having explained Jack Welch and the GE Way in his previous best-seller, Slater now turns his attention to Louis V. Gerstner, who saved the floundering IBM by focusing on customers and demanding high performance from his managers and employees. Full of key leadership lessons for managing a turnaround.

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