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  • Image of Ask More
    Image of Ask More

    The Power of Questions to Open Doors, Uncover Solutions and Spark Change

    by Frank Sesno

    Award-winning journalist Frank Sesno breaks down the art of inquiry into eleven categories of questions, each designed for a different purpose. Learn how to ask, what to listen for, and how to link your questions to your goals.

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  • Image of Extreme Teams
    Image of Extreme Teams

    Why Pixar, Netflix, Airbnb and Other Cutting-Edge Companies Succeed Where Most Fail

    by Robert Bruce Shaw

    Extreme Teams will push you to think about teams and groups in new ways and help you to move your team to the next level of engagement and performance by going beyond traditional methods.

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  • Image of The Wisdom of Oz
    Image of The Wisdom of Oz

    Using Personal Accountability to Succeed in Everything You Do

    by Tom Smith, Roger Connors

    Connors and Smith present the principles of personal accountability that can guide you to own your goals, accept responsibility for your performance, and take control of your success.

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  • Image of The Customer Century
    Image of The Customer Century

    Lessons from World Class Companies in Integrated Marketing and Communications

    by Anders Gronstedt Ph.D.

    Author Gronstedt shows how world-class companies better serve customers and stakeholders by integrating marketing and communications along three dimensions: between the company and its customers and stakeholders; across the different managerial levels; and across the different business and geographic units of the company.

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  • Image of The Brave New Service Strategy
    Image of The Brave New Service Strategy

    Aligning Customer Relationships, Market Strategies and Business Structures

    by Barbara A. Gutek, Theresa Welsh

    Many companies who claim to have “relationships” with their customers mistake collecting data about customers with actually knowing them. The authors explain how to differentiate between true relationship businesses and what they call “encounter” businesses. They then show how many of the best companies reject “pseudo-relationships” in favor of enhanced encounters.

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