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  • Image of Who Killed Change?
    Image of Who Killed Change?

    Solving the Mystery of Leading People Through Change

    by John Britt, Judd Hoekstra, Pat Zigarmi, Ken Blanchard

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  • Image of The Regenerative Business
    Image of The Regenerative Business

    Redesign Work, Cultivate Human Potential, Achieve Extraordinary Outcomes

    by Carol Sanford

    Carol Sanford shows how to transform a business into something so flexible, innovative and developmental, that it becomes virtually non-displaceable in the market.

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  • Image of Overpromise and Overdeliver
    Image of Overpromise and Overdeliver

    How to Design and Deliver Extraordinary Customer Experiences

    by Rick Barrera

    The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In Overpromise and Overdeliver, Rick Barrera shows that today's most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.

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