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  • Image of Raving Fans
    Image of Raving Fans

    A Revolutionary Approach To Customer Service

    by Ken Blanchard, Sheldon Bowles

    A Soundview Featured Book Review
    Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company's praises... and bring as many friends to the party as possible.

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  • Image of A Manager’s Guide to Project Management
    Image of A Manager’s Guide to Project Management

    Learn How to Apply Best Practices

    by Michael Bender

    There are plenty of books about project management, but this is the first one written for the people who have the most at stake: the senior executives who will ultimately be held accountable for the successes of the projects they approve and supervise. Top enterprise project management expert Michael Bender explains project management from the perspective that matters most to executives: adding value. Most books view project management from the inside, focusing primarily on lower-level issues.

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  • Image of The Upside of the Downturn
    Image of The Upside of the Downturn

    Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath

    by Geoff Colvin

    Geoff Colvin, one of America's most respected business journalists, says even the scariest recession has an upside. The best managers know conventional thinking won't help them win in these tough times. They're taking smart, practical steps that will not only keep them strong, but will also distance them from the pack for years to come. In his latest work, Colvin, author of the bestselling Talent is Overrated, offers ten solidly grounded strategies that will increase your company's...

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  • Image of The Next Level
    Image of The Next Level

    What Insiders Know About Executive Success

    by Scott Eblin

    What separates those who make it after a promotion to the executive level from those who don’t? Drawing on more than twenty years of experience working with new and seasoned corporate leaders, Scott Eblin has identified the key behaviors and beliefs that successful executives pick up and let go of. For every rising executive, Eblin’s practical coaching – interwoven with frank mentoring advice from top executives – is invaluable in achieving success at the next level.

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  • Image of Glow
    Image of Glow

    How You Can Radiate Energy, Innovation, and Success

    by Lynda Gratton

    You know them at first sight: teammates or colleagues, direct reports or bosses who radiate enthusiasm, positive energy and inspiration. Even in difficult circumstances they glow with an attitude that inspires others, fosters a great working experience for everyone and creates empowering relationships. Would you like to learn how to glow? Author Lynda Gratton shows you how. Glow is an invitation to become more energized and innovative at work, and to radiate positive energy that will al

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  • Image of Purple Cow
    Image of Purple Cow

    Transform Your Business by Being Remarkable

    by Seth Godin

    Jingles, slogans and pretty ads aren’t good enough. Marketing guru and best-selling author Godin shows how you need to seek out the exceptional and the remarkable to get your brand or product noticed in today’s cluttered markets.

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  • Image of The Headcount Solution
    Image of The Headcount Solution

    How to Cut Compensation Costs and Keep Your Best People

    by N Fredric Crandall, Marc J. Wallace Jr.

    Layoffs should always be the last resort of any company requiring deep cost-cutting measures. The authors present a seven-step plan for cutting compensation costs. In this plan, layoffs are just the third of three cost-cutting strategies. If layoffs become necessary, the authors provide hints on treating employees with respect and dignity, and keeping valuable employees in the organization.

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  • Image of Voice Power
    Image of Voice Power

    Using Your Voice to Captivate, Persuade, and Command Attention

    by Renee Grant-Williams

    While everyone has a voice, not every voice is one that gets attention — a personal weakness often overlooked. The concept of “dressing for success” — creating the right appearance — is second nature by now. However, most people are unaware that their voices account for one-third of the total impression they make on others (the other factors are appearance and message). In this summary, Renee Grant-Williams, who has worked with U.S. senators, business executives and sales professionals, as well

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  • Image of How Organizations Work
    Image of How Organizations Work

    Taking a Holistic Approach to Enterprise Health

    by Alan P. Brache

    Organizations are like humans. Each organ, muscle, bone, and nerve plays a unique part within the whole. A strong contribution from one component can’t make up for deficiencies in others, and understanding each component doesn’t explain the health of the whole person. Body functions are integrated and their interactions are as important as their individual roles. So are the different functions in an organization. This summary shows you how to take a holistic approach to organizational wellness b

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