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  • Image of Leading the Unleadable
    Image of Leading the Unleadable

    How to Manage Mavericks, Cynics, Divas and Other Difficult People

    by Alan Willett

    Leading the Unleadable reveals a core truth: most people actually want to contribute results, not cause headaches. Every manager has "problem people." What sets great managers apart is how they turn them into productive team players.

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  • Image of Fit for Growth
    Image of Fit for Growth

    A Guide to Strategic Cost Cutting, Restructuring and Renewal

    by Deniz Caglar, John Plansky, Vinay Couto

    Fit for Growth offers a unique approach to business transformation that connects growth strategy with cost management and organization restructuring

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  • Image of Mastering Civility
    Image of Mastering Civility

    A Manifesto for the Workplace

    by Christine Porath

    Christine Porath shows how people can enhance their influence and effectiveness with civility.

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  • Image of Consider
    Image of Consider

    Harnessing the Power of Reflective Thinking in Your Organization

    by Daniel Patrick Forrester

    “Stop, think, and don’t do something stupid!” This is the warning Dr. Robert Bea drills into his civil and environmental engineering students at the University of California in Berkeley. There is an intangible and invisible marketplace within our lives today where the products traded are fourfold: attention, distraction, data and meaning. The stories and examples within Consider by Daniel Patrick Forrester demonstrate that the best decisions, insights, ideas and outcomes result when...

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  • Image of Customer Centricity
    Image of Customer Centricity

    Focus on the Right Customers for Strategic Advantage

    by Peter Fader

    Overturning some of our most fundamental beliefs about customer service, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers by focusing on the needs of your most valuable customers.

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  • Image of The 20% Doctrine
    Image of The 20% Doctrine

    How Tinkering, Goofing Off, and Breaking the Rules at Work Drive Success in Business

    by Ryan Tate

    Gawker tech-blogger and journalist Ryan Tate reveals insight on how businesses can inspire greater creativity and productivity by allowing their employees to pursue their own passions at work. In The 20% Doctrine, Tate examines how companies large and small can incubate valuable innovative advances by making small, specific changes to how work time is approached within their corporate cultures. The concept of “20% Time” originated at Google, but Tate takes examples...

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  • Image of The Q-Loop
    Image of The Q-Loop

    The Art & Science of Lasting Corporate Change

    by Brian Klapper

    Brian Klapper reveals the "art and science" of lasting transformation based on a proven, repeatable model. Learn how to unlock the potential of your organization’s collective intelligence to create buy-in from top to bottom. The Q-Loop extracts the deep knowledge that resides with front line employees, breaks down their inherent resistance to change, and converts them into passionate advocates who are fully invested in leading the organization to achieve transformational results.

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  • Image of Change with Confidence
    Image of Change with Confidence

    Answers to the 50 Biggest Questions That Keep Change Leaders Up at Night

    by Phil Buckley

    Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you’re trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you’ll find guidance for a wide range of issues facing the change leaders of today.

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  • Image of The Inclusion Dividend
    Image of The Inclusion Dividend

    Why Investing in Diversity & Inclusion Pays Off

    by Mark Kaplan, Mason Donovan

    In today's increasingly diverse, global, interconnected business world, diversity and inclusion are no longer just the right thing to do. Most leaders have the intent to be inclusive, but translating that into a truly inclusive outcome with employees, customers and other stakeholders requires a focused change effort. In The Inclusion Dividend, authors Mark Kaplan and Mason Donovan provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible...

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