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  • Image of Never Bet the Farm
    Image of Never Bet the Farm

    How Entrepreneurs Take Risks, Make Decisions - and How You Can, Too

    by Stephen Spinelli Jr., Anthony L. Iaquinto

    Entrepreneur: Be prepared. Never Bet the Farm celebrates entrepreneurship in its entirety, presenting a framework that can help entrepreneurs reduce risks and simplify decision-making. It is at once both encouraging and cautionary, but neither a textbook how-to nor an inspirational tome lacking substance. “We’re living in a world with unimaginable adversity and invisible threats,” writes Iaquinto. “Why should entrepreneurs be any different from a sailor who stows a well-stocked ...

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  • Image of The Triple Bottom Line
    Image of The Triple Bottom Line

    Why Sustainability is Transforming the Best-Run Companies and How It Can Work for You

    by Andrew Savitz

    Author Andrew Savitz approaches the concept of sustainability in three-part harmony, with a look at how businesses prosper financially while protecting and renewing the social, environmental and economic resources they need. He says they can fail if they do not tend to all three, and his claims are not without merit. With an eye to the Fortune 100 companies leading this movement, The Triple Bottom Line approaches sustainability as a “win-win-win” prospect achievable in any industry.

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  • Image of Satisfaction
    Image of Satisfaction

    How Every Great Company Listens to the Voice of the Customer

    by James D. Power IV, Chris Denove

    Despite claims otherwise, Denove and Power write, “Most organizations have not made a significant and sustained commitment to customer satisfaction.” As a result, these organizations are losing money. This isn’t just another book about customer satisfaction, it’s an unlocked vault on years of closely guarded research data, surveys and feedback collected by J.D. Power and Associates, a name synonymous with measuring customer satisfaction and improving the bottom line.

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  • Image of The Customer-Centered Enterprise
    Image of The Customer-Centered Enterprise

    How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

    by Harvey Thompson

    If you are going to succeed in business today, you have no choice but to become customer-centered. This summary teaches you exactly what steps you need to take to become customer-centered, and explains what leaders in the field have done to change their focus and vision from an internally driven idea of what the customer wants to an outside-in vision of what the customer wants.

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  • Image of Blown to Bits
    Image of Blown to Bits

    How the New Economics of Information Transforms Strategy

    by Philip Evans, Thomas S. Wurster

    Authors Evans and Wurster maintain that the central tenets of traditional business strategy have been “blown up” by the Internet, eliminating both borders and barriers long taken for granted as part of doing business, as well has hastening the development of standards and common connectivity for many years to come. They focus on several key pieces of what they call the “new economics of information,” including richness and reach, deconstruction, and disintermediation.

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