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  • Image of Making Diversity Work
    Image of Making Diversity Work

    7 Steps for Defeating Bias in the Workplace

    by Sondra Thiederman

    Drawing from research and nearly 30 years of experience in the field, diversity expert Sondra Thiederman, Ph.D., provides executives and managers with step-by-step strategies for minimizing conscious and unconscious bias and maximizing the ability to manage diversity effectively.

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  • Image of Well Said!
    Image of Well Said!

    Presentations and Conversations That Get Results

    by Darlene Price

    Face-to-face communication proficiency has become increasingly important in efforts to increase business. It has been said that information and technology alone do not sell — people do. In Well Said! Darlene Price presents field-tested techniques, guidelines and checklists to help you present yourself and your message with clarity, credibility and confidence. When you demonstrate effective presentation skills, decision makers are more inclined to listen, customers are more...

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  • Image of The Pause Principle
    Image of The Pause Principle

    Step Back to Lead Forward

    by Kevin Cashman

    The constant barrage of information can overwhelm a person's decision-making ability. In The Pause Principle, Kevin Cashman makes the argument that today's leaders need to take the necessary time to deeply pause before acting. Leaders must make an effort to create vision, understanding, clarity and agility. Cashman describes the need to pause to grow personal leadership, develop others, and foster a culture of innovation. By following the pause practices Cashman describes, executives...

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  • Image of Change-Friendly Leadership
    Image of Change-Friendly Leadership

    How to Transform Good Intentions into Great Performance

    by Rodger Dean Duncan

    Despite the good intentions of organizations and their leaders, most attempts at change do not succeed. Change practitioner Rodger Dean Duncan looks at the overlooked elements of successful change: humanness, approachability and friendliness. Duncan provides a framework to involve and motivate the individuals who will be most affected by the change effort. Learn how you can achieve successful change by implementing the Four Ts of change: Think-Friendly, Talk-Friendly, Trust-Friendly and Team...

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  • Image of Growing Your Company's Leaders
    Image of Growing Your Company's Leaders

    How Great Organizations Use Succession Management to Sustain Competitive Advantage

    by Robert M. Fulmer, Jay A. Conger

    For decades, succession management identified replacements for senior executives who, it was assumed, would eventually depart the organization through death or retirement. In many companies, the planning for succession was one of several “annual events,” without much thought given that the process could be deployed to develop and/or retain talented employees. These days, good workers are often lured away to competing organizations, and companies without strong succession processes are left hangi

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  • Image of Generating Buy-In
    Image of Generating Buy-In

    Mastering the Language of Leadership

    by Mark S. Walton

    A former senior correspondent and anchorman at CNN, Mark Walton draws on his rich communications background to help leaders master the language of leadership with Generating Buy-In. Walton describes “buy-in” as getting understanding, commitment and action from others in support of a person, idea, proposal, product, service or organization. He explains that buy-in is the essential emotional ingredient needed for any collaborative effort to be successful. Generating Buy-In shows

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  • Image of Life Matters
    Image of Life Matters

    Creating a Dynamic Balance of Work, Family, Time, & Money

    by Rebecca R. Merrill, A Roger Merrill

    Everybody is concerned about work/life balance, but few understand that time and money are as important to life balance as work and family. Each area matters, and focusing on one without considering the others is ultimately unfulfilling, because they are so closely interrelated. It is possible that your expectations about work, family, time and money are unrealistic, and therefore you don’t see them properly. By examining your own experience, and seeking wisdom and inspiration, the Merrills writ

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  • Image of The Clickable Corporation
    Image of The Clickable Corporation

    Successful Strategies for Capturing the Internet Advantage

    by J Russell Gates, Douglas Armstrong, Jonathan Rosenoer

    The authors identify and explain eight "value propositions" that companies can offer their customers through the web: information, choice, convenience, customization, savings, community, entertainment and trust. In-depth case studies show how companies are offering these value propositions.

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  • Image of The Dance of Change
    Image of The Dance of Change

    The Challenges of Sustaining Momentum in a Learning Organization

    by Charlotte Roberts, Peter Senge, Bryan Smith, Richard Ross, George Roth, Art Kleiner

    In a follow-up to their seminal book, The Fifth Discipline, Senge and his team show companies how to overcome the ten challenges that undermine a company's attempt to change and become a learning organization. One example: the challenge of diffusion, or a company's inability to diffuse knowledge throughout the organization.

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