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  • Image of Leading the Unleadable
    Image of Leading the Unleadable

    How to Manage Mavericks, Cynics, Divas and Other Difficult People

    by Alan Willett

    Leading the Unleadable reveals a core truth: most people actually want to contribute results, not cause headaches. Every manager has "problem people." What sets great managers apart is how they turn them into productive team players.

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  • Image of Negotiating the Impossible
    Image of Negotiating the Impossible

    How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)

    by Deepak Malhotra

    In Negotiating the Impossible, Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.

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  • Image of Work With Me
    Image of Work With Me

    The 8 Blind Spots Between Men and Women in Business

    by Barbara Annis, John Gray

    Barbara Annis, a world-renowned expert on gender issues in the workplace, and John Gray, author of Men Are from Mars, Women Are from Venus, identify eight gender blind spots that create tension between the sexes at work and in their personal relations. This definitive guide brings insights and offers solutions to help both men and women to remove the blind spots that separate them, allowing for greater success and satisfaction in their professional and personal lives.

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  • Image of The 3rd Alternative
    Image of The 3rd Alternative

    Solving Life's Most Difficult Problems

    by Stephen R. Covey

    A Soundview Featured Book Review
    Conflict resolution has traditionally involved "meeting in the middle," a "lose - lose" situation in which both sides give up something important to find a solution. In his latest book, legendary management consultant Stephen R. Covey teaches you about the 3rd Alternative, a solution in which no one gives up anything and all sides share in the "win."

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  • Image of Stop Workplace Drama
    Image of Stop Workplace Drama

    Train Your Team to Have No Complaints, No Excuses and No Regrets

    by Marlene Chism

    Gossip. Power struggles. Poor team coordination. These are all symptoms of workplace drama. They're the obstacles that can drain your company of its best talent, get in the way of true productivity and profit, and eat away at the effectiveness of your organization. In Stop Workplace Drama, Marlene Chism shows how to change the way you and your organization confront and work through problems, implement effective management strategies in a drama-filled organization, and find new...

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  • Image of Overpromise and Overdeliver
    Image of Overpromise and Overdeliver

    How to Design and Deliver Extraordinary Customer Experiences

    by Rick Barrera

    The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In Overpromise and Overdeliver, Rick Barrera shows that today's most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.

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  • Image of Divide or Conquer
    Image of Divide or Conquer

    How Great Teams Turn Conflict Into Strength

    by Diana McLain Smith

    In Divide or Conquer, Diana McLain Smith distills almost thirty years of experience studying and advising leaders to offer a new way to think about teams –– not as a bunch of individuals, but as the sum of their relationships.

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  • Image of Loyalty Myths
    Image of Loyalty Myths

    Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

    by Lerzan Aksoy, Henri Wallard, Terry Vavra, Timothy Keiningham

    Thousands of books and even more articles have been written about customer loyalty and everyone agrees that it is vital. But are they right? In Loyalty Myths, renowned authors from one of the world’s premier business research firms reveal the ugly truth about customer loyalty — almost everything you’ve been told about it is wrong! To set things straight, the authors critique 53 of the most common beliefs about customer loyalty and debunk them fully with hard science and even harder data

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  • Image of Why Great Leaders Don’t Take Yes for an Answer
    Image of Why Great Leaders Don’t Take Yes for an Answer

    Managing for Conflict and Consensus

    by Michael Roberto

    In Why Great Leaders Don’t Take Yes for an Answer, Harvard Business School’s Michael Roberto shows company leaders how to stimulate honest, constructive dissent; use it to improve decisions; then align their entire organization behind those decisions. Drawing on extensive research, Roberto shows how to promote candor, leverage an organization’s wisdom, and build consensus that leads to effective action. He also presents examples from history while exploring how real organizations make r

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