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  • Image of Making Diversity Work
    Image of Making Diversity Work

    7 Steps for Defeating Bias in the Workplace

    by Sondra Thiederman

    Drawing from research and nearly 30 years of experience in the field, diversity expert Sondra Thiederman, Ph.D., provides executives and managers with step-by-step strategies for minimizing conscious and unconscious bias and maximizing the ability to manage diversity effectively.

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  • Image of Human Sigma
    Image of Human Sigma

    Managing the Employee-Customer Encounter

    by Jim Asplund, John H. Fleming, Ph.D.

    Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. The authors offer essential ideas for business leaders at all levels and show how sales and service companies can flourish in today's new global economy. Blending strategic analysis with hands-on, practical steps and advice, this book summary will change how you view your work,

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  • Image of Building a Values-Driven Organization
    Image of Building a Values-Driven Organization

    A Whole System Approach to Cultural Transformation

    by Richard Barrett

    The responsibility of leaders is to enhance, harness and direct the capacity and energy of their people toward virtuous and valuable ends. To achieve long-term success, the organization needs to have a solid foundation built on principles and values that act as a center of gravity. In business, you get what you target, design, measure, provide incentives for and are passionate about. This applies equally to principles and values, which need to be nurtured and directed through an effective whole-

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  • Image of Outsmart!
    Image of Outsmart!

    How to Do What Your Competitors Can't

    by Jim Champy

    Jim Champy, dubbed one of the leading management and business thinkers of our time, identifies the counterintuitive lessons learned by companies that have been able to sustain super-high growth for at least three years straight. Champy shares an inside look at the success factors associated with many of the companies that continue to outsmart their competition even in a tough marketplace.

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  • Image of Making Innovation Work
    Image of Making Innovation Work

    How to Manage It, Measure It, and Profit from It

    by Tony Davila, Marc J. Epstein, Robert Shelton

    To compete effectively, you must innovate: Not just once, but consistently, in all your products, services and business functions. But, profitable innovation doesn't just "happen." It must be managed, measured, executed on — and few companies do that well. This summary offers the first real solution: a start-to-finish process for driving growth from innovation. You'll learn how to define effective strategies and organizational structures for innovation, manage innovation more suc

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