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  • Image of Radical Candor
    Image of Radical Candor

    Be a Kick-Ass Boss Without Losing Your Humanity

    by Kim Scott

    Great bosses have strong relationships with their employees. Kim Scott identifies three simple principles for building better relationships with employees: make it personal, get (sh)it done, and understand why it matters.

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  • Image of Making Diversity Work
    Image of Making Diversity Work

    7 Steps for Defeating Bias in the Workplace

    by Sondra Thiederman

    Drawing from research and nearly 30 years of experience in the field, diversity expert Sondra Thiederman, Ph.D., provides executives and managers with step-by-step strategies for minimizing conscious and unconscious bias and maximizing the ability to manage diversity effectively.

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  • Image of The Way We're Working Isn't Working
    Image of The Way We're Working Isn't Working

    The Four Forgotten Needs That Energize Great Performance

    by Tony Schwartz, Jean Gomes, Catherine McCarthy, Ph.D.

    A Soundview Featured Book Review
    The incredible pace of the modern workplace is creating damage that is often unseen until it's too late. This book attempts to address the issue and provides meaningful examples from scientific studies of performance. The authors attempt to reverse the roadblocks that individuals and organizations unwittingly put in front of themselves.

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  • Image of Getting Naked
    Image of Getting Naked

    A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty

    by Patrick Lencioni

    After focusing on topics ranging from teamwork and leadership to employee engagement and meetings, acclaimed management expert, consultant, speaker and best-selling author Patrick Lencioni finally turns his attention toward his own craft — consulting and client service.

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  • Image of Human Sigma
    Image of Human Sigma

    Managing the Employee-Customer Encounter

    by Jim Asplund, John H. Fleming, Ph.D.

    Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. The authors offer essential ideas for business leaders at all levels and show how sales and service companies can flourish in today's new global economy. Blending strategic analysis with hands-on, practical steps and advice, this book summary will change how you view your work,

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  • Image of Building a Values-Driven Organization
    Image of Building a Values-Driven Organization

    A Whole System Approach to Cultural Transformation

    by Richard Barrett

    The responsibility of leaders is to enhance, harness and direct the capacity and energy of their people toward virtuous and valuable ends. To achieve long-term success, the organization needs to have a solid foundation built on principles and values that act as a center of gravity. In business, you get what you target, design, measure, provide incentives for and are passionate about. This applies equally to principles and values, which need to be nurtured and directed through an effective whole-

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  • Image of The Myth of Excellence
    Image of The Myth of Excellence

    Why Great Companies Never Try to Be the Best at Everything

    by Fred Crawford, Ryan Mathews

    Companies that try to be the best at everything — price, service, access, product or experience — will undoubtedly be surpassed by companies that focus their efforts on one attribute.

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