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  • Image of Who's Got Your Back
    Image of Who's Got Your Back

    The Breakthrough Program to Build Deep, Trusting Relationships That Create Success –– and Won’t Let You Fail

    by Keith Ferrazzi

    Keith Ferrazzi, the internationally renowned thought leader, consultant, and bestselling author of Never Eat Alone, shows us that becoming a winner in any field of endeavor requires a trusted team of advisors who can offer guidance and help to hold us accountable to achieving our goals. Disregard the myth of the lone professional “superman.” The real path to success in your work and in your life is through creating an inner circle of “lifeline relationships.”

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  • Image of Confronting Reality
    Image of Confronting Reality

    Doing What Matters to Get Things Right

    by Larry Bossidy, Ram Charan

    Larry Bossidy and Ram Charan use a business model they developed to show how to tie together the financial targets you must meet, the external realities of your business and internal activities including strategy, operating activities, selection and development of people and organizational structure. Using this business model as a tool for confronting reality, you’ll learn whether your fundamental business premise is under assault, where your best opportunities lie, what you should change...

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  • Image of The Coaching Manager
    Image of The Coaching Manager

    Developing Top Talent in Business

    by Joseph R. Weintraub, James M. Hunt

    When managers communicate a genuine interest in helping rather than evaluating their employees, they create opportunities for everyone to learn. Managers who try to help employees learn and become more productive in the process. In The Coaching Manager, James Hunt and Joseph Weintraub introduce an easy-to-implement developmental coaching model based on their extensive work with thousands of managers, executives and MBA students. The goal is for managers to help employees learn to be mor

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  • Image of The Customer Differential
    Image of The Customer Differential

    The Complete Guide to Implementing Customer Relationship Management

    by Melinda Nykamp

    You have heard of Customer Relationship Management. Now here’s a guidebook that it clearly explains the concept of CRM — and how to put it in place in your company.

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  • Image of Team Troubleshooter
    Image of Team Troubleshooter

    How to Find and Fix Team Problems

    by Robert W. Barner

    Teamwork is increasingly in demand by organizations when doing business and managing customer relationships. Learn about the common pitfalls and roadblocks for teams, such as conflicts between team members and the team leader, poor relationships between corporate teams and customers, and the inability of a team to anticipate problems. Robert Barner offers the symptoms and then provides the treatments to help any team overcome challenges by improving internal relationships, strengthening team foc

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  • Image of The Change Monster
    Image of The Change Monster

    The Human Forces That Fuel or Foil Corporate Transformation and Change

    by Jeanie Daniel Duck

    Despite careful management of the operational aspects of corporate change, many managers and executives ignore the human element how changing a job description or corporate environment makes people feel. Respected consultant Jeanie Daniel Duck introduces a five-stage framework that helps managers and executives understand how to manage the human element of the change process.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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