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  • Image of The World Is Flat
    Image of The World Is Flat

    A Brief History of the Twenty-First Century

    by Thomas Friedman

    A Soundview Featured Book Review
    Don't tell Christopher Columbus about this book. Pulitzer-Prize winning author Thomas L. Friedman gives an account of the great changes taking place in our time, as lightening-swift advances in technology and communications put people all over the globe in touch as never before, creating an explosion of wealth in India and China, and challenging the rest of us to run even faster just to stay in place.

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  • Image of A Leader's Legacy
    Image of A Leader's Legacy

    by James Kouzes, Barry Z. Posner

    A Leader’s Legacy is a compilation of powerful essays that explore the question of leadership and legacy. These essays are grouped into categories covering significance, relationships, aspirations and courage. The authors examine critical questions all leaders must ask themselves in order to leave a positive and lasting impact.

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  • Image of The Ten Faces of Innovation
    Image of The Ten Faces of Innovation

    Ideo's Strategies for Beating the Devil's Advocate & Driving Creativity Throughout Your Organization

    by Tom Kelley

    Building on The Art of Innovation, which celebrated the work culture that distinguishes his high-profile, award-winning industrial design firm IDEO, Kelley and coauthor Littman demonstrate how a culture of continuous innovation and renewal can be nurtured and sustained in The Ten Faces of Innovation. The authors look at 10 personas in the workplace, such as anthropologists, who contribute insights by observing human behavior; experimenters, who try new things; hurdlers, who sur

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of Culture.com
    Image of Culture.com

    Building Corporate Culture in the Connected Workplace

    by Ray Bender, Peg Neuhauser, Kirk L. Stromberg

    In the age of the Internet, many corporate cultures don’t match up with how people are required to work in the new economy. Here’s a road map for changing your company culture so it will help rather hinder your company’s transformation.

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  • Image of Keeping the People Who Keep You in Business
    Image of Keeping the People Who Keep You in Business

    24 Ways to Hang on to Your Most Valuable Talent

    by Leigh Branham

    With the specific and solid practices in this book, Branham helps you focus on doing what you need to do to retain the employees you most want to keep. Key #1: Be a company people want to work for.

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  • Image of The Strategy-Focused Organization
    Image of The Strategy-Focused Organization

    How Balanced Scorecard Companies Thrive in the New Business Environment

    by Robert S. Kaplan, David P. Norton

    Developers of the Balanced Scorecard, Kaplan and Norton offer five principles to help companies transform this groundbreaking performance management tool into a tool for creating a strategy-driven performance management company.

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