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  • Image of Mastering Leadership
    Image of Mastering Leadership

    An Integrated Framework for Breakthrough Performance and Extraordinary Business Results

    by Robert J. Anderson, William A. Adams

    Robert Anderson and William Adams present a comprehensive roadmap for optimal leadership development - individual and collective - that can create competitive advantage. They explore five stages in the evolution of leadership along with organizational structures and cultures that develop at each of these stages as well as six key practices for effective leadership development.

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  • Image of Driven by Difference
    Image of Driven by Difference

    How Great Companies Fuel Innovation Through Diversity

    by David Livermore

    David Livermore identifies management practices that can be used to guide multicultural teams to innovation, including how to create an optimal environment, build trust, fuse differing perspectives, align goals and expectations, generate fresh ideas, consider various audiences when selecting and selling an idea, and design and test different users.

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  • Image of Everything Connects
    Image of Everything Connects

    How to Transform and Lead in the Age of Creativity, Innovation and Sustainability

    by Faisal Hoque, Drake Baer

    Faisal Hoque and Drake Baer suggest that by examining the connections between our individual, interpersonal and organizational working lives, we can learn new ways to create, innovate, adapt, and lead.

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  • Image of The Team-Building Tool Kit
    Image of The Team-Building Tool Kit

    Tips and Tactics for Effective Workplace Teams

    by Deborah Mackin

    The Team-Building Tool Kit provides practical advice to guide team coaches, leaders, and members to high-performance results. Filled with bullet points to make tips and strategies quick and easy to grasp, The Team-Building Tool Kit covers both the structure and nitty-gritty process details that so often derail even the best teams.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of Culture.com
    Image of Culture.com

    Building Corporate Culture in the Connected Workplace

    by Ray Bender, Peg Neuhauser, Kirk L. Stromberg

    In the age of the Internet, many corporate cultures don’t match up with how people are required to work in the new economy. Here’s a road map for changing your company culture so it will help rather hinder your company’s transformation.

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  • Image of Keeping the People Who Keep You in Business
    Image of Keeping the People Who Keep You in Business

    24 Ways to Hang on to Your Most Valuable Talent

    by Leigh Branham

    With the specific and solid practices in this book, Branham helps you focus on doing what you need to do to retain the employees you most want to keep. Key #1: Be a company people want to work for.

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  • Image of The Strategy-Focused Organization
    Image of The Strategy-Focused Organization

    How Balanced Scorecard Companies Thrive in the New Business Environment

    by Robert S. Kaplan, David P. Norton

    Developers of the Balanced Scorecard, Kaplan and Norton offer five principles to help companies transform this groundbreaking performance management tool into a tool for creating a strategy-driven performance management company.

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