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  • Image of Switch
    Image of Switch

    How to Change Things When Change Is Hard

    by Dan Heath, Chip Heath

    A Soundview Featured Book Review
    Best-selling authors Chip and Dan Heath lead readers through the process of effecting transformative change at every level — individual, organizational and societal — introducing a pattern you can use to make the changes that matter to you.

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  • Image of Leading Outside the Lines
    Image of Leading Outside the Lines

    How to Mobilize the (in)Formal Organization, Energize Your Team and Get Better Results

    by Jon R. Katzenbach, Zia Khan

    From the bestselling coauthor of the business classic The Wisdom of Teams, comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company (the management structure, performance metrics, and processes) and the "informal" (the culture, social...

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  • Image of Trade-Off
    Image of Trade-Off

    Why Some Things Catch On, and Others Don’t

    by Kevin Maney

    Kevin Maney shows how conflicting forces determine the success, or failure, of new products and services in the marketplace. Almost every decision consumers make involves a trade-off between fidelity and convenience — between the products we love and the products we need.

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  • Image of Everyone Communicates, Few Connect
    Image of Everyone Communicates, Few Connect

    What the Most Effective People Do Differently

    by John C. Maxwell

    Talk is cheap. Everybody does it. The question is, how can you make your words matter and influence any outcome? How can you really connect with others? It’s a skill anyone can learn. Here, Maxwell offers his proven method — Five Principles and Five Practices — so you can connect one-on-one, in a group, or with an audience.

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  • Image of Success Intelligence
    Image of Success Intelligence

    Essential Lessons and Practices from the World's Leading Coaching Program on Authentic Success

    by Robert Holden, Ph.D.

    There are many so-called successful people who have not learned how to enjoy their success. True success should not have to cost you your joy, your health or your relationships. On the contrary, true success is about enjoying these things. Success Intelligence examines how to enjoy real, soulful success while living in a manic, busy and hyped-up world. Author Robert Holden, Ph.D., describes his unique coaching program — called Success Intelligence — which is used worldwide b

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  • Image of The Horizontal Organization
    Image of The Horizontal Organization

    What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

    by Frank Ostroff

    Corporations in increasing numbers are switching from the traditional bureaucratic "vertical" structure of organization to a horizontal organization. And what's that? It rejects the separation of people and work into functional departments, such as marketing and customer service. Instead, it groups people and works around a few organization-wide, cross-functional core processes. All those processes lead to one end objective, creating and delivering something of value to the customer. By using de

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  • Image of Best Practices in Customer Service
    Image of Best Practices in Customer Service

    by Ron Zemke, John Woods

    Zemke and Woods lay it on the line: The primary goal of business is to satisfy the needs and expectations of customers. Profit, then, is a measure of how well you have achieved that goal. Then they plunge into letting experts tell you how to do this. Subjects covered in helpful detail include training employees, better satisfying customers by looking at your business from their viewpoint, and handling dissatisfied customers. (First step on that last one: Listen fully and without interrupting.) E

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  • Image of Customers.com
    Image of Customers.com

    How to Create a Profitable Business Strategy for the Internet and Beyond

    by Ronni Marshak, Patricia B. Seybold

    If your Web site isn't producing as much business as you expected, read this book. It will head you toward profits. Start by making certain you know your end customers, who they are and what they want. Create a site that allows them to shop, order, purchase, and track delivery -- and not have to strain in the process. Capture information on them so you can anticipate their needs. And that's just the beginning of the help this book will give you.

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