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  • Image of Webinar: How Authentic Customer Connections Drive Superior Results
    Image of Webinar: How Authentic Customer Connections Drive Superior Results

    by Doug Levy, Bob Garfield

    In this Soundview Live webinar, How Authentic Customer Connections Drive Superior Results, Bob Garfield and Doug Levy will demonstrate that the currency of the Relationship Era is not awareness, or even quality; it is authenticity. They will describe the four forces that have disrupted the status quo and the how companies need to transform themselves by focusing all relationships around their core purpose.

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  • Image of Speed Review: Build, Borrow or Buy
    Image of Speed Review: Build, Borrow or Buy

    Solving the Growth Dilemma

    by Will Mitchell, Laurence Capron

    Harvard Business Review Press, 244 pages

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  • Image of The Q-Loop
    Image of The Q-Loop

    The Art & Science of Lasting Corporate Change

    by Brian Klapper

    Brian Klapper reveals the "art and science" of lasting transformation based on a proven, repeatable model. Learn how to unlock the potential of your organization’s collective intelligence to create buy-in from top to bottom. The Q-Loop extracts the deep knowledge that resides with front line employees, breaks down their inherent resistance to change, and converts them into passionate advocates who are fully invested in leading the organization to achieve transformational results.

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  • Image of Change with Confidence
    Image of Change with Confidence

    Answers to the 50 Biggest Questions That Keep Change Leaders Up at Night

    by Phil Buckley

    Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you’re trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you’ll find guidance for a wide range of issues facing the change leaders of today.

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  • Image of The Inclusion Dividend
    Image of The Inclusion Dividend

    Why Investing in Diversity & Inclusion Pays Off

    by Mark Kaplan, Mason Donovan

    In today's increasingly diverse, global, interconnected business world, diversity and inclusion are no longer just the right thing to do. Most leaders have the intent to be inclusive, but translating that into a truly inclusive outcome with employees, customers and other stakeholders requires a focused change effort. In The Inclusion Dividend, authors Mark Kaplan and Mason Donovan provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible...

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  • Image of The Reality-Based Rules of the Workplace
    Image of The Reality-Based Rules of the Workplace

    Know What Boosts Your Value, Kills Your Chances, and Will Make You Happier

    by Cy Wakeman

    More than anything else, you need to understand exactly how your employer evaluates you, and your annual performance review doesn't tell the whole story. In The Reality-Based Rules of the Workplace, Cy Wakeman shows how to calculate your true value to your organization by understanding your current and future potential against your "emotional expense" — the toll your actions and attitudes take on the people around you. With Wakeman's clear, straight-to-the-point...

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  • Image of Breakthrough Business Negotiation
    Image of Breakthrough Business Negotiation

    A Toolbox for Managers

    by Michael Watkins

    Michael Watkins, associate professor of business administration at Harvard Business School, lays out the major steps involved in any negotiation, including diagnosing a situation, shaping the structuring, managing the process and assessing the results. He also offers key insights into building coalitions, managing conflicts and negotiating crises.

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  • Image of The Responsibility Virus
    Image of The Responsibility Virus

    How Control Freaks, Mother Hens, Shrinking Violets and Yes-Men Can Harness the Power of True Partnership

    by Roger L. Martin

    In The Responsibility Virus, Roger Martin unveils a vicious cycle of over-responsibility and under-responsibility infecting working relationships in many companies. Martin shows how heroic leaders take on too much responsibility, passive followers take on too little, and the two groups feed off each other. The result, general unhappiness and a dysfunctional operation.

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  • Image of Speed Review: Momentum
    Image of Speed Review: Momentum

    How Companies Become Unstoppable Market Forces

    by John Volkmann, Ron Ricci

    Harvard Business School Press, 206 pages

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