Book Summaries

If you feel stuck — in a relationship, in your career, at home — chances are a crucial conversation is keeping you there. This New York Times bestseller will help you handle crucial conversations — conversations that occur when the stakes are high, emotions run strong, and opinions vary. With crucial conversations skills, you'll be able to: prepare for high-stakes situations with a proven technique; transform anger and hurt feelings into powerful dialogue; make it safe to talk about almost...

Discover a field-tested and science-backed pathway to improving engagement and the customer experience –– and you’ll be able to offer more of what people crave!

The Critical Few lays out the Katzenbach Center's proven methodology for identifying your culture's four most critical elements: traits, keystone behaviors, authentic informal leaders, and metrics.

Tom Kendrick includes information on Agile methods and evolving project management tools, and strategies for working with virtual teams.

No More Excuses identifies the five accountabilities of successful people and organizations.

Best-selling author Tim Lewko offers a field-tested and proven strategy system that you can use to quickly Fix, Build and Use your strategy and guide you to think about, develop, and execute your strategy better and more simply.

In The CEO’s Playbook, Nora Ganescu shows businesses how to become that exciting and innovative workplace that creates one game-changing success after another.