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  • Image of Peers Inc
    Image of Peers Inc

    How People and Platforms Are Inventing the Collaborative Economy and Reinventing Capitalism

    by Robin Chase

    A co-founder of Zipcar, Robin Chase, introduces the collaborative economy in which companies and governments are using the Internet’s ability to facilitate collaboration by leveraging expertise, assets and resources outside their sphere of control.

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  • Image of Stronger
    Image of Stronger

    Develop the Resilience You Need to Succeed

    by Dennis K. McCormack, George S. Everly, Jr., Douglas A. Strouse

    Personal resilience is the ability to bounce back in the wake of adversity. The authors share a set of five core factors that protect successful people against psychological distress and emotional injury. These factors that act like psychological body armor can actually help a person to grow stronger.

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  • Image of Conversational Intelligence
    Image of Conversational Intelligence

    How Great Leaders Build Trust and Get Extraordinary Results

    by Judith Glaser

    Judith E. Glaser presents a framework for understanding how conversations trigger different parts of the brain.

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  • Image of Persuasive Business Proposals
    Image of Persuasive Business Proposals

    Writing to Win More Customers, Clients & Contracts

    by Tom Sant

    With clear instructions as well as before-and-after samples, "Persuasive Business Proposals" takes readers step-by-step through a highly effective process for writing customized packages that capture new business.

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  • Image of A Manager's Guide to Coaching
    Image of A Manager's Guide to Coaching

    Simple and Effective Ways to Get the Best Out of Your Employees

    by Brian Emerson, Anne Loehr

    A Manager's Guide to Coaching is a manual that will guide executives through every step of the coaching process, from problem solving to developing accountability.

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  • Image of The New Manager's Tool Kit
    Image of The New Manager's Tool Kit

    21 Things You Need to Know to Hit the Ground Running

    by Don Grimme, Sheryl Grimme

    The New Manager's Tool Kit provides a fresh, friendly approach for those charged with the task of supervision. Ranging from basic skills to those more advanced, this summary gives fledgling managers the help they need to succeed with flying colors, right from the start.

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  • Image of Loyalty Myths
    Image of Loyalty Myths

    Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

    by Lerzan Aksoy, Henri Wallard, Terry Vavra, Timothy Keiningham

    Thousands of books and even more articles have been written about customer loyalty and everyone agrees that it is vital. But are they right? In Loyalty Myths, renowned authors from one of the world’s premier business research firms reveal the ugly truth about customer loyalty — almost everything you’ve been told about it is wrong! To set things straight, the authors critique 53 of the most common beliefs about customer loyalty and debunk them fully with hard science and even harder data

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  • Image of Bag the Elephant!
    Image of Bag the Elephant!

    How to Win and Keep Big Customers

    by Steve Kaplan

    If you are the owner of a small or medium-sized business, Bag the Elephant! will show you how to find the big company (or “Elephant”) that is right for your business and business needs, navigate your way through huge companies, identify and secure internal champions, build strong alliances, and position your selling approach for maximum effectiveness. Are you afraid that your company’s culture won’t be a good match for an Elephant’s culture? Business expert Steve Kaplan explains how to align the

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  • Image of The 360 Degree Leader
    Image of The 360 Degree Leader

    Developing Your Influence from Anywhere in the Organization

    by John C. Maxwell

    According to leadership expert John Maxwell, you can learn to develop your influence from wherever you are in the organization by becoming a 360-degree leader. You can learn to lead up, lead across and lead down. He writes that only 360-degree leaders influence people at every level of the organization, and by helping others, they help themselves. In The 360 Degree Leader, Maxwell explains that becoming a 360-degree leader is within the reach of anyone who possesses average or better...

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