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  • Image of Great Teams
    Image of Great Teams

    16 Things High Performing Organizations Do Differently

    by Don Yaeger

    Long-time Sports Illustrated associate editor Don Yaegar has conducted more than 100 interviews with some of the most successful teams and organizations in the country. From those, he has identified 16 habits that drive these high-performing teams.

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  • Image of Be the Boss Everyone Wants to Work For
    Image of Be the Boss Everyone Wants to Work For

    A Guide for New Leaders

    by William Gentry

    Gentry coaches new leaders to flip their script in six key areas: mindset, skill set, relationships, do-it-all attitude, perspective and focus. More than a series of best practices, Be the Boss Everyone Wants to Work For is a guide to internalizing a leader’s perspective.

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  • Image of The Best Place to Work
    Image of The Best Place to Work

    The Art and Science of Creating an Extraordinary Workplace

    by Ron Friedman

    In The Best Place to Work, award-winning psychologist Ron Friedman, Ph.D. draws from the latest research on motivation, creativity, behavioral economics, neuroscience, and management to reveal what really makes us successful at work.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of Speed Review: More Than a Motorcycle
    Image of Speed Review: More Than a Motorcycle

    The Leadership Journey at Harley-Davidson

    by Lee Ozley, Rich Teerlink

    Harvard Business School Press, 288 pages

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