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  • Image of Powered by Storytelling
    Image of Powered by Storytelling

    Excavate, Craft and Present Stories to Transform Business Communication

    by Murray Nossel

    Executive coach, motivational speaker and psychologist Murray Nossel, Ph.D., distills decades of experience into a simple method that will enable you to find the right story for a particular audience and purpose.

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  • Image of Building a StoryBrand
    Image of Building a StoryBrand

    Clarify Your Message So Customers Will Listen

    by Donald Miller

    In Building a StoryBrand, best-selling author Donald Miller shows companies how to dramatically improve how they connect with customers and grow their businesses.

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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Competing Against Luck
    Image of Competing Against Luck

    The Story of Innovation and Customer Choice

    by Karen Dillon, David S. Duncan, Taddy Hall, Clayton M. Christensen

    Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.

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  • Image of Speed Review: Jobs to Be Done
    Image of Speed Review: Jobs to Be Done

    Career Strategies to Start Strong, Reach High, and Go Far

    by Stephen Wunker, David Farber, Jessica Wattman

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  • Image of Webinar: Taking the Stage
    Image of Webinar: Taking the Stage

    by Judith Humphrey

    In this Soundview Live webinar, Taking the Stage, Judith Humphrey provides a comprehensive, proven approach that enables both men and women to come forward into the spotlight and speak up, stand out, and succeed.

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  • Image of Webinar: Knowing What Customers Need Before They Do
    Image of Webinar: Knowing What Customers Need Before They Do

    by Bill Thomas

    In this Soundview Live webinar Knowing What Customers Need Before They Do, Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

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  • Image of Speed Review: Youtility
    Image of Speed Review: Youtility

    Why Smart Marketing Is About Help Not Hype

    by Jay Baer

    Portfolio/Penguin, 221 pages

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  • Image of ENGAGED!
    Image of ENGAGED!

    Outbehave Your Competition to Create Customers for Life

    by Gregg Lederman

    In ENGAGED! Gregg Lederman teaches how to design and implement a sustainable culture and customer experience. Practical and useful tools, including the ENGAGED Index, demonstrate how to communicate expectations for living the brand, measure to establish visibility and accountability, and ultimately create customers for life. Lederman’s message of “Managing the Experience” has already transformed the culture in many leading companies.

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