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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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  • Image of Jack Welch and the GE Way
    Image of Jack Welch and the GE Way

    Management Insights and Leadership Secrets of the Legendary CEO

    by Robert Slater

    Jack Welch gets the credit, as CEO, for the booming success of General Electric since 1981. How did he do it? This summary describes it in detail, his role as a leader, the way he stripped the company of its weighty bureaucracy, and, perhaps most important, how he found the ideas that spurred the company's growth. Engrossing reading for leaders and would-be leaders.

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  • Image of Navigating Your Career
    Image of Navigating Your Career

    Twenty-One of America's Leading Headhunters Tell You How It's Done

    by Christopher Hunt, Scott Scanlon

    Some of the world's most experienced corporate recruiters tell you what they - and corporations - are seeking as executives. Here's solid advice on what you need to reach the top, how to know if your career is stalled, how to get the best compensation package. Advice like this: Be sure your skills include those that will have a significant impact on generating revenues and cutting costs.

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  • Image of The New Supervisor's Survival Guide
    Image of The New Supervisor's Survival Guide

    by William A. Salmon

    This is the summary for those just promoted to (or faltering in) a supervisor's position. It covers the many new challenges you face, such as making your boss look good, and motivating your staff to make you look good. More specifically, it will lead you into such skills as planning and leading meetings, making decisions and - but the list is lengthy with so many things you need to know. Try it.

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  • Image of Speed Review: More Than a Motorcycle
    Image of Speed Review: More Than a Motorcycle

    The Leadership Journey at Harley-Davidson

    by Lee Ozley, Rich Teerlink

    Harvard Business School Press, 288 pages

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  • Image of Speed Review: Shopping for Identity
    Image of Speed Review: Shopping for Identity

    The Marketing of Ethnicity

    by Marilyn Halter

    Schocken Books, 244 pages

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