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  • Image of The Hidden Leader
    Image of The Hidden Leader

    Discover and Develop Greatness Within Your Company

    by Scott Edinger, Laurie Sain

    Hidden leaders are the under-utilized employees who demonstrate integrity, lead through authentic relationships, focus on results, work from customer purpose, and fulfill the value promise of the company. Scott Edinger and Laurie Sain show how managers can recognize and develop these talented employees in order to deliver even greater value to customers.

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  • Image of Thirteeners
    Image of Thirteeners

    Why Only 13 Percent of Companies Successfully Execute Their Strategy - and How Yours Can Be One of Them

    by Daniel Prosser

    The key to building a great company is executing its strategy consistently by employing connectedness. CEO mentor Dan Prosser shares how to transform an organization’s internal connectedness so it can achieve the next level of performance, creating a workplace environment that supports your vision and assures participation by every team member to produce breakthrough results.

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  • Image of The 5 Choices
    Image of The 5 Choices

    The Path to Extraordinary Productivity

    by Adam Merrill, Leena Rinne, Kory Kogon

    The authors combine research and insights from FranklinCovey to redefine time management in ways that will increase the productivity of individuals, teams and organizations. The 5 Choices will empower individuals to make more selective, high-impact choices about where to invest their valuable time, attention and energy.

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  • Image of Speed Review: Becoming a Top Manager
    Image of Speed Review: Becoming a Top Manager

    Tools and Lessons in Transitioning to General Management

    by Michael Pich, I. J. Schecter, Kevin Kaiser

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  • Image of Speed Review: Do Less Better
    Image of Speed Review: Do Less Better

    The Power of Strategic Sacrifice in a Complex World

    by John Bell

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  • Image of Speed Review: The Reputation Economy
    Image of Speed Review: The Reputation Economy

    How to Optimize Your Digital Footprint in a World Where Your Reputation Is Your Most Valuable Asset

    by David Thompson, Michael Fertik

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  • Image of A Whole New Mind
    Image of A Whole New Mind

    Moving from the Information Age to the Conceptual Age

    by Daniel H. Pink

    Bestselling author Daniel H. Pink offers a fresh look at what it takes for individuals and organizations to move from the Information Age to the Conceptual Age in A Whole New Mind. He also reveals the six essential aptitudes — Design, Story, Symphony, Empathy, Play, and Meaning — on which professional success and personal fulfillment now depend. A Whole New Mind includes a series of tools, tips and hands-on exercises drawn from international experts that help readers sharpen th

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  • Image of The Horizontal Organization
    Image of The Horizontal Organization

    What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

    by Frank Ostroff

    Corporations in increasing numbers are switching from the traditional bureaucratic "vertical" structure of organization to a horizontal organization. And what's that? It rejects the separation of people and work into functional departments, such as marketing and customer service. Instead, it groups people and works around a few organization-wide, cross-functional core processes. All those processes lead to one end objective, creating and delivering something of value to the customer. By using de

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  • Image of Best Practices in Customer Service
    Image of Best Practices in Customer Service

    by Ron Zemke, John Woods

    Zemke and Woods lay it on the line: The primary goal of business is to satisfy the needs and expectations of customers. Profit, then, is a measure of how well you have achieved that goal. Then they plunge into letting experts tell you how to do this. Subjects covered in helpful detail include training employees, better satisfying customers by looking at your business from their viewpoint, and handling dissatisfied customers. (First step on that last one: Listen fully and without interrupting.) E

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