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  • Image of Persuadable
    Image of Persuadable

    How Great Leaders Change Their Minds to Change the World

    by Al Pittampalli

    Al Pittampalli explains the art of persuadability, the genuine willingness and ability to change your mind in the face of new evidence.

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  • Image of Contagious Culture
    Image of Contagious Culture

    Show Up, Set the Tone and Intentionally Create an Organization That Thrives

    by Anese Cavanaugh

    Anese Cavanaugh shares her unique Intentional Energetic Presence (IEP) Method that can be used to help you revitalize your work culture in ways that encourage growth, productivity and innovation.

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  • Image of Stretch
    Image of Stretch

    How to Future-Proof Yourself for Tomorrow’s Workplace

    by Barbara Mistick, Karie Willyerd

    Workplace futurist Karie Willyerd and college president Barbara Mistick offer evidence-based guidance to help you stretch to achieve your potential in order to remain relevant in tomorrow's changing work environment.

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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