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  • Image of Still Surprised
    Image of Still Surprised

    A Memoir of a Life in Leadership

    by Patricia Ward Biederman, Warren Bennis

    Still Surprised illuminates how the world-changing ideas of leadership guru Warren Bennis and his colleagues resulted from the personal crucibles of their own encounters, events and experiences. Bennis shares what he has learned by leading, and by mentoring and teaching future leaders.

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  • Image of Bounce
    Image of Bounce

    Mozart, Federer, Picasso, Beckham and the Science of Success

    by Matthew Syed

    Award-winning journalist Matthew Syed reveals the hidden clues to success - in sports, business, school, and just about anything else that you'd want to be great. Bounce reveals how competition - the most vivid, primal and dramatic of human pursuits - provides vital insight into many of the most controversial issues of our time.

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  • Image of Serial Innovators
    Image of Serial Innovators

    Firms That Change the World

    by Claudio Feser

    The typical life expectancy of a company is estimated to be about 15 years. What does it take to exist beyond that average? A company must be able to keep up with changing markets. It has to learn what elements are slowing down its ability to adapt. A company must be able to continuously reinvent itself to stay relevant. Serial Innovators is a guide for how to build a company that is adaptive, innovative and can survive well into the future.

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  • Image of The Synergist
    Image of The Synergist

    How to Lead Your Team to Predictable Success

    by Les McKeown

    A successful team includes bold dreamers (Visionaries), pragmatic realists (Operators), and systems designers (Processors) but it takes a Synergist to blend the motivations and goals of the three types and get everyone to work together effectively. The Synergist puts aside his or her own agenda and captures the best input from each team member. Anyone can learn to be the Synergist and fill this critical role in teamwork improvement. The Synergist reveals a proven method to build...

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  • Image of Good Boss, Bad Boss
    Image of Good Boss, Bad Boss

    How to Be the Best... and Learn from the Worst

    by Robert I. Sutton

    How a boss wields his or her power over an employee is bound to result in feelings that might include resentment, confusion or possibly comfort. If you are a boss, are you attuned to how your words and actions affect your employees? Good Boss, Bad Boss is for bosses and those who have bosses. It details how to adopt the characteristics of a good boss and survive the flaws of a bad boss. Dr. Sutton uses real-life case studies and behavioral science research to reveal exactly what the...

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  • Image of Managing Crises Before They Happen
    Image of Managing Crises Before They Happen

    What Every Executive and Manager Needs to Know about Crisis Management

    by Ian I. Mitroff

    It’s impossible to eliminate crises completely. But crisis management experts Mitroff and Anagnos outline the crisis management tools — and attitudes — needed to either anticipate crises or effectively manage them once they occur.

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  • Image of Improving Customer Satisfaction, Loyalty, and Profit
    Image of Improving Customer Satisfaction, Loyalty, and Profit

    An Integrated Measurement and Management System

    by Anders Gustafsson, Michael D. Johnson

    The authors’ detailed five-step process for developing an integrated customer measurement and management system will show you how to find out exactly what your customers want and use that information to produce the kinds of products and services that will keep them coming back.

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