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  • Image of The Challenger Sale
    Image of The Challenger Sale

    Taking Control of the Customer Conversation

    by Brent Adamson, Matthew Dixon

    Based on a study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, but only one-the Challenger- delivers consistently.

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  • Image of The Courage to Act
    Image of The Courage to Act

    Five Factors of Courage to Transform Business

    by Merom Klein, Rod Napier

    In workplaces where jobs change constantly, having the courage to speak and hear the truth, inspire hope, take a stand and trust in relationships is what defines high performers. With powerful examples of courage in action, The Courage to Act explores the skills you need to embrace change and capitalize on opportunities, inspire courage in your teammates, and respond to your own personal moments of truth with the courage to push ahead and make the right things happen.

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  • Image of The Zappos Experience
    Image of The Zappos Experience

    5 Principles to Inspire, Engage and WOW

    by Joseph Michelli

    The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your...

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  • Image of Taking People with You
    Image of Taking People with You

    The Only Way to Make BIG Things Happen

    by David Novak

    There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? David Novak's new book Taking People with You will. Novak knows that managers and leaders can make things happen by one skill: getting people on their side. He offers a step-by-step guide to setting big goals, getting people to work together, blowing past your targets, and celebrating after you shock the skeptics. And then doing...

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  • Image of The Rare Find
    Image of The Rare Find

    Spotting Exceptional Talent Before Everyone Else

    by George Anders

    Anyone who recruits talent faces the same basic challenge, whether we work for a big company, a new start-up, a Hollywood studio, a hospital, or the Green Berets. We all wonder how to tell the really outstanding prospects from the ones who look great on paper but then fail on the job. Or, equally important, how to spot the ones who don't look so good on paper but might still deliver extraordinary performance. Author George Anders sought out the world's savviest talent judges to see what they...

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  • Image of Exceptional Selling
    Image of Exceptional Selling

    How the Best Connect and Win in High Stakes Sales

    by Jeff Thull

    You may have the world’s greatest solution, but if you can’t communicate with relevancy, develop credibility and respect, and build clarity for your customers, your potential will be severely constrained. Leading-edge strategist Jeff Thull shows readers how to create a different kind of relationship with the customer and use powerful diagnostic principles to reframe the typical sales conversation.

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  • Image of Mastering Business Negotiation
    Image of Mastering Business Negotiation

    A Working Guide to Making Deals and Resolving Conflict

    by Roy Lewicki, Alexander Hiam

    A valuable resource — grounded in solid research — for any leader or manager who needs practical strategies when conducting business negotiations. Lewicki and Hiam assert that the basic skills and techniques of what they call “the master negotiator” are essential for resolving conflicts, handling difficult conversations, protecting oneself against a competitor and managing good business deals.

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  • Image of Leading at a Higher Level
    Image of Leading at a Higher Level

    Blanchard on Leadership and Creating High Performing Organizations

    by Ken Blanchard

    Blanchard, a leading management consultant and author of The New York Times best seller The One Minute Manager, and his colleagues at the Ken Blanchard Companies have spent over 25 years helping leaders and organizations become great and remain great. Finally they have brought all of that knowledge together and distilled it into Leading at a Higher Level.

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