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  • Image of Overpromise and Overdeliver
    Image of Overpromise and Overdeliver

    How to Design and Deliver Extraordinary Customer Experiences

    by Rick Barrera

    The old cliché in business is that smart companies underpromise and overdeliver. But in a crowded marketplace, underpromising is a one-way ticket to oblivion. In Overpromise and Overdeliver, Rick Barrera shows that today's most successful companies master Touchpoint Branding — the art of making sure that every point of contact between a company and its customers is well executed and fulfills an over-the-top brand promise.

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  • Image of Great Work, Great Career
    Image of Great Work, Great Career

    How to Create Your Ultimate Job and Make an Extraordinary Contribution

    by Jennifer Colosimo, Stephen R. Covey

    Do you have a good career, a mediocre career, or a great career? How do you know? And how do your create a great career? The most respected business thinker of our time, Dr. Stephen R. Covey, and change consultant Jennifer Colosimo offer a complete handbook for anyone seeking answers.

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  • Image of Open Leadership
    Image of Open Leadership

    How Social Technology Can Transform the Way You Lead

    by Charlene Li

    In Open Leadership, Charlene Li (the coauthor of the bestseller Groundswell) offers the next step resource that shows leaders how to tap into the power of the social technology revolution and use social media to be "open" while maintaining control.

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  • Image of Hot, Flat, and Crowded
    Image of Hot, Flat, and Crowded

    Why We Need a Green Revolution - And How It Can Renew America

    by Thomas Friedman

    A Soundview Featured Book Review
    The world has a problem. It is getting hot, flat, and crowded. That is, global warming, the stunning rise of the middle class all over the world, and rapid population growth have converged in a way that could make our planet dangerously unstable. In just a few years it will be too late to fix things –– unless the United States steps up and takes the lead in a worldwide effort to replace our wasteful, inefficient energy practices with a strategy for clean ...

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  • Image of The Brand Bubble
    Image of The Brand Bubble

    The Looming Crisis in Brand Value and How to Avoid It

    by John Gerzema, Edward Lebar

    The number of high-performance, value-creating brands is diminishing across the board. Yet at the same time, the financial markets keep raising brand valuations. The result: a brand bubble that could erase large portions of corporate intangible value and send another shockwave through the global economy.

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  • Image of Great Business Teams
    Image of Great Business Teams

    Cracking the Code for Standout Performance

    by Howard M. Guttman

    Renowned business consultant Howard M. Guttman takes you inside some of the word’s most successful corporations to discover how a powerful new high-performance horizontal model has changed the way leaders lead, team members function, challenges are met, and decisions are made.

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  • Image of The Extraordinary Leader
    Image of The Extraordinary Leader

    Turning Good Managers into Great Leaders

    by Joseph R. Folkman, John H. Zenger

    For too long, the subject of effective leadership has been shrouded in fog and ambiguity. This summary removes the shroud to reveal leadership as a skill, one that can be consciously learned and developed by anyone. It identifies the competencies necessary for effective leadership by analyzing the responses of tens of thousands of work force members as they describe, in effect, "What makes a great leader?" Two of today's pre-eminent leadership experts analyze the answers and provide a

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  • Image of Straight to the Bottom Line
    Image of Straight to the Bottom Line

    An Executive's Roadmap to World Class Supply Management

    by Robert A. Rudzki, Shelley Stewart Jr., Douglas A. Smock, Michael Katzorke

    First, procurement moved from a simple negotiation practice to a strategic interface with external resources. Next, it moved from simple procurement to supply chain management Straight to the Bottom Line highlights these new, valuable perspectives and enables senior corporate executives to turn the enormous top-line and bottom-line potential of supply chain and procurement into reality. By following the straightforward principles of Straight to the Bottom Line, senior corporate

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  • Image of The 7 Habits of Highly Effective People
    Image of The 7 Habits of Highly Effective People

    Powerful Lessons in Personal Change

    by Stephen R. Covey

    This #1 National Bestseller offers a holistic, integrated, principle-centered approach for solving personal and professional problems. Covey reveals a step-by-step pathway for living with fairness, integrity, service and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. Originally published in 1989, the timeless seven habits remain relevant even as the challenges have become more...

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