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  • Image of Woo, Wow, and Win
    Image of Woo, Wow, and Win

    Service Design, Strategy, and the Art of Customer Delight

    by Patricia O'Connell, Thomas A. Stewart

    Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

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  • Image of Competing Against Luck
    Image of Competing Against Luck

    The Story of Innovation and Customer Choice

    by Karen Dillon, David S. Duncan, Taddy Hall, Clayton M. Christensen

    Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.

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  • Image of Speed Review: The Signals Are Talking
    Image of Speed Review: The Signals Are Talking

    Why Today’s Fringe Is Tomorrow’s Mainstream

    by Amy Webb

    Noted futurist Amy Webb reveals a systemic way of evaluating new ideas, focusing on “signals” that foretell the future but often go unnoticed because they are on the fringe.

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  • Image of Primary Greatness
    Image of Primary Greatness

    The 12 Levers of Success

    by Stephen R. Covey

    In Primary Greatness, a posthumous work, Covey lays out the 12 levers of success that will lead to a life of primary greatness: Integrity, Contribution, Priority, Sacrifice, Service, Responsibility, Loyalty, Reciprocity, Diversity, Learning, Teaching and Renewal.

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  • Image of Speed Review: The Analytical Marketer
    Image of Speed Review: The Analytical Marketer

    How to Transform Your Marketing Organization

    by Adele Sweetwood

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  • Image of Persuadable
    Image of Persuadable

    How Great Leaders Change Their Minds to Change the World

    by Al Pittampalli

    Al Pittampalli explains the art of persuadability, the genuine willingness and ability to change your mind in the face of new evidence.

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  • Image of 5 Gears
    Image of 5 Gears

    How to Be Present and Productive When There is Never Enough Time

    by Steve Cockram, Jeremie Kubicek

    Kubicek and Cokram describe five gears that represent different modes of effectively connecting with others and balancing work and life in a meaningful and productive way. By shifting into the right gear at the right time, you can improve your relationships and increase your respect, influence and productivity.

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  • Image of Selfish, Scared and Stupid
    Image of Selfish, Scared and Stupid

    Stop Fighting Human Nature and Increase Your Performance, Engagement and Influence

    by Kieran Flanagan, Dan Gregory

    Behavioral research strategists Dan Gregory and Kieran Flanagan examine the basic instincts of fear, self-interest and simplicity and their impact on the success or failure of a company’s best ideas. They offer three interconnected principles that can be used to head off disengagement inside and outside of a company and to unlock human potential.

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  • Image of The Time Trap
    Image of The Time Trap

    The Classic Book on Time Management

    by Alec Mackenzie, Pat Nickerson

    One of the all-time bestselling books on time management, "The Time Trap" has shown countless readers how to squeeze the optimal efficiency — and satisfaction — out of their work day. Filled with smart tactics, revealing interviews, and handy time management tools, this is the proven guide professionals need to get everything under control.

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