Book Summaries

Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell focus on the importance of service design for companies.

Innovation strategy and growth expert Clayton M. Christensen, and his co-authors Taddy Hall, Karen Dillon and David Duncan, present a new conceptual framework for products and innovation based on their conclusion that customers don't "buy" products or services; they “hire” them to do a job.

Noted futurist Amy Webb reveals a systemic way of evaluating new ideas, focusing on “signals” that foretell the future but often go unnoticed because they are on the fringe.

In Primary Greatness, a posthumous work, Covey lays out the 12 levers of success that will lead to a life of primary greatness: Integrity, Contribution, Priority, Sacrifice, Service, Responsibility, Loyalty, Reciprocity, Diversity, Learning, Teaching and Renewal.

Al Pittampalli explains the art of persuadability, the genuine willingness and ability to change your mind in the face of new evidence.

Kubicek and Cokram describe five gears that represent different modes of effectively connecting with others and balancing work and life in a meaningful and productive way. By shifting into the right gear at the right time, you can improve your relationships and increase your respect, influence and productivity.

Behavioral research strategists Dan Gregory and Kieran Flanagan examine the basic instincts of fear, self-interest and simplicity and their impact on the success or failure of a company’s best ideas. They offer three interconnected principles that can be used to head off disengagement inside and outside of a company and to unlock human potential.

One of the all-time bestselling books on time management, "The Time Trap" has shown countless readers how to squeeze the optimal efficiency — and satisfaction — out of their work day. Filled with smart tactics, revealing interviews, and handy time management tools, this is the proven guide professionals need to get everything under control.