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  • Image of QBQ! The Question Behind the Question
    Image of QBQ! The Question Behind the Question

    Practicing Personal Accountability at Work and in Life

    by John G. Miller

    The troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ!, author and consultant John G. Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions — QBQs

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