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Book Reviews

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Speed Review: Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken

Greenleaf Book Group Press, 240 pages

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Speed Review: Changing The Game

How Video Games Are Transforming the Future of Business

by David Edery, Ethan Mollick

FT Press, 218 pages

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Speed Review: Emotionomics

Leveraging Emotions for Business Success

by Dan Hill

Kogan Page, 345 pages

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Speed Review: According to Kotler

The World's Foremost Authority on Marketing Answers Your Questions

by Philip Kotler

AMACOM, 168 pages

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Speed Review: Shopping for Identity

The Marketing of Ethnicity

by Marilyn Halter

Schocken Books, 244 pages

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