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Book Reviews

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Speed Review: Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken

Greenleaf Book Group Press, 240 pages

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Speed Review: Reorganize for Resilience

Putting Customers at the Center of Your Business

by Ranjay Gulati

Harvard Business Press, 270 pages

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Speed Review: BRANDchild

Inside the Minds of Today's Global Kids: Understanding Their Relationship with Brands

by Martin Lindstrom, Patricia B. Seybold

Kogan Page, 321 pages

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Speed Review: Building the Brand-Driven Business

Operationalize Your Brand to Drive Profitable Growth

by Michael Dunn, Scott Davis

Jossey-Bass, 299 pages

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