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Book Reviews

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Speed Review: The Customer Service Survival Kit

What to Say to Defuse Even the Worst Customer Situations

by Richard S. Gallagher

AMACOM, 208 pages

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Speed Review: The Power of Negative Thinking

An Unconventional Approach to Achieving Positive Results

by Bob Hammel, Bob Knight

New Harvest, 240 pages

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Speed Review: Sidetracked

Why Our Decisions Get Derailed, and How We Can Stick to the Plan

by Francesca Gino

Harvard Business Review Press, 272 pages

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Speed Review: Global Tilt

Leading Your Business Through the Great Economic Power Shift

by Ram Charan

Crown Business, 324 pages

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Speed Review: Business Brilliant

Surprising Lessons from the Greatest Self-Made Business Icons

by Lewis Schiff

Harper Business, 262 pages

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Speed Review: The Decision Maker

Unlock the Potential of Everyone in Your Organization, One Decision at a Time

by Dennis Bakke

Pear Press, 218 pages

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Speed Review: Unrelenting Innovation

How to Create a Culture for Market Dominance

by Gerard Tellis

Jossey-Bass, 332 pages

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Speed Review: The Mackay MBA of Selling in the Real World

by Harvey Mackay

Portfolio, 368 pages

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Speed Review: It's Your Biz

The Complete Guide to Becoming Your Own Boss

by Susan Wilson Solovic, Ellen R. Kadin

AMACOM, 240 pages

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