Speed Review: Amaze Every Customer Every Time

52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken

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Speed Review: David and Goliath

Underdogs, Misfits, and the Art of Battling Giants

by Malcolm Gladwell

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Speed Review: Leading the Starbucks Way

5 Principles for Connecting with Your Customers, Your Products and Your People

by Joseph Michelli

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Speed Review: Smart Leaders, Smarter Teams

How You and Your Team Get Unstuck to Get Results

by Roger Schwarz

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Speed Review: The Customer Service Survival Kit

What to Say to Defuse Even the Worst Customer Situations

by Richard S. Gallagher

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Speed Review: The Power of Negative Thinking

An Unconventional Approach to Achieving Positive Results

by Bob Hammel, Bob Knight

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Speed Review: Sidetracked

Why Our Decisions Get Derailed, and How We Can Stick to the Plan

by Francesca Gino

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Speed Review: Global Tilt

Leading Your Business Through the Great Economic Power Shift

by Ram Charan

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Speed Review: Put Your Mindset to Work

The One Asset You Really Need to Win and Keep the Job You Love

by James Reed, Paul Stoltz

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