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Webinar: How to Deliver Extraordinary Customer Experiences

Webinar: How to Deliver Extraordinary Customer Experiences

Webinar: How to Deliver Extraordinary Customer Experiences

by Rick Barrera

In this Soundview Live webinar, How to Deliver Extraordinary Customer Experiences, Rick Barrera demonstrates how companies that overpromise and overdeliver to their customers can own their respective markets.

He will explain how to master what he calls TouchPoint Branding, aligning three types of customer contacts to create dramatic market differentiation. His corporate examples are the who's who of extraordinary companies.

The audio recording, video recording, and the summary of Overpromise and Overdeliver will be available to listen to or download from your Online Library immediately after check-out.

What You'll Learn

  • How to use an approach that turns also-rans into winners.
  • How to craft your own unique overpromise based on a complete understanding of your market.
  • How to take full advantage of the primary points of interaction between a company and its customers.
  • How anyone can create extraordinary customer experiences.
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